Pendry Chicago

Excellent location. We have gone a couple times to this hotel and is not overcrowded. It is charming, calm, and easy going. We like it every time we have stayed here. We feel relaxed and almost feel like if we were staying outside the city. And the price is great for the amenities you get and the location.

Muriel and Crystal at the front desk were excellent!!!! They were very knowledgeable, very helpful and overall perfect. Great people make a hotel great.

We had a great two nights at the Pendry. It's an awesome location - walking distance to Millennium Park and the Art Institute and much more. We used the Chase Sapphire Edit credit to stay and received an upgraded room, free breakfast, and $100 property credit. The room was amazing, breakfast was so filling and delicious (we chose room service) and the Venteux Restaurant was wonderful to use our property credit. Lariza at the front desk was so friendly and helpful. I would stay again without hesitation. One minor downside was some street noise/sirens, but it wasn't terrible. Definitely consider this hotel for your next Chicago stay!

My mom and I stayed at the Pendry Chicago, and it was easily one of the best hotel experiences we’ve ever had. From start to finish, everything exceeded our expectations. Our stay was truly unforgettable thanks to Muriel's exceptional service. She went above and beyond in every interaction—welcoming, attentive, and genuinely invested in making our stay special. It’s rare to come across someone who brings that level of care, thoughtfulness, and attention to detail, and it made a lasting impression on both of us. The hotel itself is beautiful, comfortable, and in a great location, but it was the personal touch that elevated the entire experience. Thanks to Muriel, what could have been just a nice stay turned into something truly memorable. I can’t recommend the Pendry enough and I hope Muriel gets the recognition she deserves. We’ll absolutely be back!

Bar area and rooms are nice

The man at the concierge desk I heard him talking to a woman that was needing to order balloons and I overheard him telling the check in staff that he had already talked to the woman so when he called her and then hung up he made a face of annoyance. I was waiting for my car to pick me up and I observed it all ….he was bothered and annoyed…not good

Amazing stay at the Pendry! Perfect location for getting around town! Celebrating St. Patrick’s Day on Saturday was such a fun experience, super close to the river and overall great time! Hotel axing with lobby and great rooms! Looking forward to returning! Jackie and Crystal at the front desk amazing!

The staff was extremely accommodating. The room was cleaned to perfection every day we were there. Above and beyond.

I had an amazing stay at the Pendry Hotel while traveling with a client. The entire experience was outstanding from start to finish. The staff was excellent—professional, attentive, warm, and truly made us feel welcome throughout our stay. The amenities were exceptional and added so much to the overall experience. Everything felt elevated, well thought out, and beautifully done. A definite highlight was the Speakeasy In The Sky featuring Campari Brands—such a unique and memorable experience. Everyone should try it. If you are looking for a hotel with exceptional service, beautiful amenities, and a truly special atmosphere, I highly recommend Pendry.