Pendry Chicago

Hotel was a bit outdated, breakfast service was horrible. Hostess had a major attitude and the food and waitress took forever to come. Hotel room was noisy.

The Hotel Pendy's prime location is conveniently close to Michigan Ave which is perfect for a lovely walk to shops and food. We were very pleased with the room which was well kept, clean and comfortable. The Verteux resturant on site was excellent, we loved the oysters! Bar Pendry was nice to stop for a drink and relax. I would definitely return for another stay at hotel Pendry.

My stay at the Pendry Chicago was truly exceptional and made my first trip to Chicago incredibly memorable. From the moment I arrived, the level of service stood out. Every detail felt thoughtful and elevated. A special thank you to Dolapo, who went above and beyond to ensure my stay was seamless and enjoyable. That kind of genuine care and attention makes all the difference and does not go unnoticed. The hotel itself is beautiful, perfectly located, and has such a great atmosphere. Everything, from the rooms to the overall experience, felt refined yet welcoming. I couldn’t have asked for a better introduction to Chicago and I’m already looking forward to my next stay.

Great stay! Wonderful and kind staff made the stay comfortable and welcoming. Thanks Muriel and Nike!

The Pendry was one of the best hotels I’ve ever stayed at. The hotel itself was very well maintained. I loved the blend of design between historic Chicago with modern upgrades. Small touches like refilling glass waters in the room each day, to bathrobes, to quality linens really elevated the stay. My room was beautiful. The room service was top quality. I ordered breakfast in every morning. The lattes and chia seed pudding were delicious. The location of this hotel is perfect, I was able to walk everywhere. I would absolutely stay here again.

I recently stayed at the Pendry Chicago for a quick trip, and while the property itself is beautiful and well-located, what truly stood out and what will absolutely bring me back was the level of service. Muriel and Michael, along with the entire bell staff, went above and beyond to make me feel genuinely welcomed from the moment I arrived. Their attention to detail, warmth, and ability to personalize the experience with great recommendations based on my reason for visiting did not go unnoticed. It’s rare to encounter a team that strikes such a perfect balance between professionalism and authentic hospitality, but they absolutely delivered. I travel a lot, and this was a standout service experience. Because of them, I would not hesitate to return to the Pendry Chicago and would confidently recommend it to others looking for both a beautiful hotel and truly exceptional service.

My room never got below a very humid 71/72 degrees the entire night. I was unable to sleep the entire night. A fan was provided but this was zero help… I have never been at a “luxury” hotel that did not even have functioning AC. I was extremely disappointed by this “2 key Michelin star” hotel… I would have rather stayed at the Citizen’s M across the street.

Thank you, Muriel, for your personalized care and service during our stay, which made our visit stress-free and memorable. Your attention to detail and warm hospitality truly exceeded our expectations and created a wonderful experience for us.

Our stay in the city was absolutely amazing, and a big part of that was thanks to Pendry! From the moment we arrived, the entire team made us feel so welcome, and every stay here continues to feel special. Pendry truly has a way of making the city feel even more enjoyable, and this hotel always feels cozy. A very special shoutout to Muriel Tan, who has been consistently wonderful during each of my visits. Her professionalism, kindness, and dedication always stand out, and she has a remarkable way of making every stay feel personal and memorable. It is rare to come across someone who delivers such genuine hospitality so consistently, and she is truly one of the reasons I always love coming back. A true professional! The location is also one of our favorite parts of staying here, absolutely beautiful and perfect for walking to so many of the city’s best spots, which makes the whole experience even more enjoyable. Pendry has made our stay feel like home once again!