Decameron Marazul - All Inclusive

The AC don’t work in most rooms. The dinning alternatives are very limited. The drinks are terrible.

The hotel is in horrible conditions. Please don’t book here. The photos are misleading. The service is terrible. No air conditioning in the rooms, no beach, not clean rooms and they are hostel rooms, the food is terrible. We had to transfer to another hotel of the same chain which had air conditioning but the rooms were also like a hostel room.

Excelente servicio, todo el personal fue siempre amable y servicial durante toda mi estancia. Recomiendo mucho hacer la visita al Cayo Acuario, que ya es incluida con el hospedaje. La comida muy buena y con una variedad razonable y buena.

The staff is AMAZING. The food is delicious and the drinks are good ! You can tell the staff appreciate their work. They stay on top of cleaning the hotel and taking care of it but sadly the hotel itself needs work and re-modeling- the staff can only do so much.

My recent stay at the Decameron Marazul San Andrés was a mix of positive and negative experiences. While some staff members, such as Hazam, Kaizei, Eder, Daphne, and Mrs. Lida, were exceptional in their attention, the hotel's infrastructure and certain services left much to be desired. Despite paying the full rate, my initial experience was disappointing and I have not received any monetary compensation for the inconveniences. The room assigned to me on the first night was in poor condition, with a paint smell and was not properly cleaned. The hotel's infrastructure shows signs of deterioration. The air conditioning was not working properly, there were flooding problems, and some facilities, such as beach chairs and restaurant curtains, were damaged. Additionally, the à la carte restaurant, Caravelle, was closed during my stay. The multi-vacation program turned out to be a disappointment. As a member, I expected better rates and benefits, but the booking process was complicated and the prices were not competitive. As for the services, the lack of hot water in the showers and problems with the toilets were inconveniences. I also miss having healthier options at the bar, such as natural juices and sugar-free drinks. Despite these drawbacks, the kindness of some employees and the improvement in the quality of food were positive aspects of my stay. However, I consider that the value for money was not as expected. I recommend that the hotel invest in maintaining its facilities, improve basic services, and offer a more attractive multi-vacation program for its members.

The hotel is in serious need of maintenance. The air conditioning didn’t work, there was no water during our stay, and we weren’t provided with towels. Lights and door handles in the room were broken, and the gym equipment was unusable. To top it off, there’s no beach as advertised. The only positive aspect was the staff, who were amazing. They worked tirelessly with the limited resources available, handled constant complaints with professionalism, and kept the hotel very clean. That said, I don’t recommend this hotel. Please do yourself a favor and go somewhere else. We felt completely ripped off—paying a premium price for substandard conditions was deeply disappointing.

This is the worst hotel in San Andrés!! Stay away front desk service is terrible. Way far from luxury hotel. Terrible service terrible hotel and the smell is awful. Don’t waste your hard earned money here. They wanted to charge us for arriving 2 hrs early just to wait around the hotel. Had the nerve to tell us we could wait outside the hotel and they keep our bags. Food is terrible everything is terrible in this hotel nothing you see in pictures.

Our toilet took forever to recharge , seemed like we didn’t have enough towels everyday . The beach is average , pretty weedy . Wish there were more options for food , there was lengthy delays to get omelettes and other food and seemed like they were cross contaminating the food . Other than that it was a decent hotel the entertainment was good

I think it was perfect to rest and enjoy!