Decameron Marazul - All Inclusive

This place is no "first class paradise". Far from it. When we visited Marazul in July the air conditioning wasn't working. It wasn't working in the reception area, and it wasn't working in our room, where the temperature was 32 degrees celsius (90 degrees fahrenheit), but they told us it would be working soon, so we went to the pool. There were a lot of angry guests at the pool complaining about the air conditioning, and while we were there a young woman cut her foot on broken glass in the pool, so went to the beach, but there was a lot of garbage in the water and it smelled foul. We packed up and demanded a refund, so they sent us to another Decameron property, San Luis, which is less expensive, and they refused to refund the difference. Avoid this place.

Esta evaluación es del hotel Aquarium ya que cuando llegamos nos dijeron que se había descompuesto el aire acondicionado y nos movieron a otro hotel, solo cenamos en el Marazul y las instalaciones estaban viejas y la ubicación no era buena

When we arrived we were told the rooms were not ready until 3:00pm. At 5:00pm our room still was't ready, however observed several Spanish speaking families being assigned rooms, hours after we arrived. When I questioned our room, I was told "don't worry, still trying to get it cleaned". 95% of the staff was rude and unfriendly. Body language was always unfriendly and unwelcoming. If you didn't speak Spanish they would not assist you with anything. They would pass over you for a Spanish speaking customer. They would laugh at you if you try to communicate with them. One bar tender snickered and said "Your "spanglish" is silly. However there were 2 very nice staff members, the cleaning lady on our floor as well as one bar tender, "Guadalupe" Always a hello and a smile. The rooms were extremely dated. No hot water in the facility, so every day started with a cold shower. On the last day when we checked out, I was loading our suit cases into a taxi and overheard one of the bell men say to me "give me a dollar, give me a dollar" I chose to ignore him and not engage after the way we were treated all week and just wanted to go home.

It's a nice place, good for kids to play and for adults to relax. There's always food and drinks available. The staff was very friendly and helpful. A trip to the Aquarium island is included in the all inclusive package.

The owners should use some of their profit to properly maintain the infrastructure and just replace all the little things that are broken. We had a lot of water coming down from the A/C vents, which left a big puddle on the room's floor. What I personally disliked, was that you had to reserve your table for the a la carte restaurant as early as 8am every day. But that's my personal opinion, others might not be bothered by that.

The place was exceptional but the reason for 4 stars was on the date we attempted to register we got told due to power savings we had to go to sister hotel if we wanted a/c. If we stayed they would give us a room with only fan. So of the three booked day only 2 was spent at the actual hotel. Felt almost like a bait and switch.

Excellent service and staff was extremely friendly and very professional

It’s away from the noise and urban zone

There’s no private beach! This is not a beach, it’s just a lake with mosquitoes, bad odor, too much vegetation and no waves. The water color is grew, nothing related with San andres sea color blue and green.

Marazul is a beautiful hotel, quiet with nice groomed landscape, bridge walk to bar on boat dock. Staff was friendly. There is only a small man made sand area with access to ocean but no real beach. Entertaining at night was very mediocre, very disappointing and not as advertised on the activity board at the hotel. The drinks at the bar are almost a completely ripooff. The worst cocktails we have ever drinken. No name brands liquor.

The new bar on the jetty

Bad quality Food and drinks , limited option to book proper food, poor access to the beach, not enough tents on the beach.

Taking everyday a trip to aquarium island