Hilton Garden Inn Westbury

Bra

Wifi bristfälligt. Besvärligt att koppla upp och inte automatiserat

Clean, friendly staff but older hotel for sure.

Pricey considering the old essence of the hotel, def could use updating. The bathroom shower curtain did have a old moldy smell which stunk up the whole bathroom.

Close to where we needed to be

We had three rooms, one for 90 year old mom. Were there for funeral, elevator broke. Mom on third floor, had no way to get her to room. We had to switch rooms ( I was on first floor). Loud music playing outside past 1am. Nobody to checkout with.

Resturant & bar in hotel

Everything was great

Proximity to the Aquatics Center

We booked the Junior Suite and it smelled old. Carpet looked dirty. Sofa not comfortable. We paid for breakfast but we were not told that we could order ala carte FREE of charge. We decided not to order because we thought it was extra - why can’t staff bother explaining that? While we appreciate being allowed to pay for late checkout, staff did not tell us that we need to get a new key. Why can’t staff say that upfront the moment I made the request? Better yet, why can’t staff give us new key right away?

Staff was very friendly, location was great.

The cleanliness of the room. Upon arriving, we found two pillow case were dirty, the toilet didn’t seem to be thoroughly cleaned. When we had housekeeping services the following day, they left us with only one bath towel.