Bournemouth Carlton Hotel, BW Signature Collection

Very impressed service the lady was very plight and smiled every time. And the food was amazing and there was loads to eat.

Was on a coach tour. Room was lovely. Had a problem with a flood in bathroom from shower backing up. The staff were very good and it was soon cleaned up, and everything back to normal. Accidents do happen. Couldn’t fault the service from everyone and will certainly visit again.

Just enjoyed a wonderful Christmas lunch with my group at The Carlton - good food, excellent service, great attention to detail & amazing value. Highly recommended!

Excellent location on the seafront with wonderful views out to sea. The hotel has a very relaxing, elegant environment and has all the amenities you could wish for. The room we had was spacious, comfortable and quiet. Staff are very helpful and polite and couldn't fault the service provided. Overall very impressed with our stay. The Christmas decorations and arrangement were very eye catching! Very impressed that the hotel has Hypnosis mattresses'!

Just had two wonderful days at the carlton hotel, staff brilliant room spacious and spotless clean,food lovely, reasonably priced, reason for going, went to the pavilion last night to see jools Holland, absolutely fabulous 👌, will definitely,have a visit back

We visited this hotel to use the Crow's Nest Beauty Spa on 8th November 2025. The outside pool had just closed for the winter so that left the indoor pool, gym and sauna for us to use. It was a really pleasant afternoon, the indoor pool is partially inside a conservatory and so was really sunny. The sauna was really hot and we had it pretty much to ourselves. The manager was amazing and couldn't do enough for us - made us feel really welcome. Obviously there are more glamorous and expensive Spas around but for the cost this was well worth a visit. Next time we'll take sports kit and use the gym facilities too. Afterwards we sat in the hotel bar looking out at the sea with a drink. The bar staff were great and the hotel itself looked clean and well looked after. There's 3 hours free parking which was a pleasant surprise - simply register you car's details inside the hotel.

I had my baby shower on the 2nd of November, and everything was absolutely perfect. The room looked beautiful, and the afternoon tea was delicious — beautifully presented and full of variety. The staff were attentive and welcoming from the moment we arrived until the moment we left, making the whole experience so special and stress-free. A huge thank you to Nicky, and their amazing team for the outstanding service and warm hospitality. They went above and beyond to make sure everything ran smoothly. We couldn’t have asked for a better celebration — highly recommend!

visited here with my family for one night and i wish we stayed longer! This place is super posh for its cheap price and is well worth visiting. For just 68 quid we got… A massive room with comfortable beds, decent view next to a quiet road + TWO ARMCHAIRS!!!! NOT JUST ONE BUT TWO!!!! A bathroom with both a bath & shower + A FRICKING BIDET!!!!! The most delicious breakfast buffet i have ever had Free access to both an indoor & outdoor pool, gym and sauna Incredible service-the staff were so kind to us! All this i would expect from a hotel that costs at least 250 quid but no! It’s simply one of the best budget hotels i have ever been to! However, the only reason I’m. Not giving this 5 stars is cause some parts have definitely seen better days. The carpets are fraying in places and the corridor our room was in stank of pee. I feel like this place should have a deep clean, a lick of paint and new carpets before being deserving of 5 stars. In conclusion, if you are looking for a cheap but high quality hotel, go to the Carlton!

As an Elite rewards member, having stayed at BW hotels for 250 to 300 n8ghts per year, decided to treat to a signature hotel stay. Very Poor experience at a premium hotel. Stayed first week in October, and got moved to sister hotel, which was almost derelict, as hotel double booked rooms, and gave privilege to a party. Stayed again end October, and given a very partial sea view room. Heating was not working, but told it was but only comes on 3 hours a day, got moved to different room next morning, to same view, with partial heating, and bathroom very tired, with tepid water for shower. Pool times not open long enough. Very expensive parking.

Visited the hotel for a spa day with my husband. Although the price was cheap, I had expected to at least have the facilities as described on the website. Sadly, there was no jacuzzi (contrary to the two separate signs around the facilities); the sauna was filthy (there was debris on the floor, a paper cup and even an unused cigarette on the bench; the whole place was being painted by a member of staff who had to keep asking guests to be careful of wet paint on walls and moving the chairs around the pools edge to stop towels getting splashed by his paint and the pool had lots of small debris floating in it. The outside pool looked appealing it on a crisp October day was not quite what we were looking for. Overall the facilities were appalling and definitely not what was advertised. The only saving grace was the massage which made it worth the visit (if not the price). Disappointed