Ocean Beach Hotel and SPA Bournemouth - OCEANA COLLECTION

Booked half board package for 2 days including massage. Tried 4 rooms before we found one that was acceptable. Had to bleed radiator and include an electrical fire. Did however have a nice view of the sea. Downstairs lobby and lounge was frankly disgraceful. Struggled to find any chair that wasn’t either stained, threadbare or ripped. Decoration throughout common areas were slapped on paint. Evening meal was worse than school dinners. Main course was over cooked fish with spouts so over boiled they were grey. This also does not work well as a combination. The pudding was apple sponge which was undercooked and inedible. Fed back our views but informed that no other guests had complained. Impossible to believe. Was told on second night that we would have same chef on second night so we went outside the hotel for a meal. Also had my first ever massage which was very painful. When I got back to my bedroom my wife observed multiple scratch marks along my shoulder blades. When we complained to the manager we were told despite the masseur having done many other clients nobody had complained. Very disappointing visit.

I definitely had a good time, starting from the environment right to the hospitality at the hotel. I'll surely visit again.

Lovely location view of the beach. Unfortunately when we arrived there was only 1 person who was checking people in and manning the bar / cafe area. This was quite frustrating and started the stay on a bad note. The room was okay but the pipe work and toilet were VERY noisy and we couldn’t flush the toilet overnight as made VERY LOUD groaning noises!

Turned up to enjoy a relaxing spa break - however on arrival tried to get a drink, which took 10 minutes to be served (and I was the only one waiting). The hotel restaurant wasn’t open and when ordering our complimentary tea and cake the tea arrived but no cake. The spa facilities are not available and have just found out it’s £20 to park! and the reception toilets are out of order💩! Just booked in to somewhere else!!!

Sadly, my room wasnt great, pretty run down, the worst issue being i had to have a cold shower that barely worked due to being so scaled up, and then there was the flat beer at the bar.

We stayed on a winter escape deal and were very pleased with the staff especially Luke who went out of his way to accommodate us. However we were disappointed with the breakfast which was not up to their usual standard, maybe this was because there was so few guests staying here in December.

We purchased the winter package which comprised of: coffee and cake, spa treatment, 3 course meal and breakfast. We chose the superior sea view room and pre ordered wine. Firstly we were never offered coffee or cake. The dinner menu was very limited (3 or 4 dishes) and the wine in our room was the wrong wine (i ordered red not rose prosecco). The shower head needed a clean with only 3 of the sprays working until we cleaned it ourselves and the coffee / tea in the room was undrinkable. The spa could do with having more staff, when we arrived for our appointment we felt like we must have the wrong day as it was empty except for a large number of used water glasses and coffee cups. That said its a 3 star and we didnt pay a great deal. The room was large, nicely maintained and included a fridge. The wifi worked well and all the rooms and communal areas were lovely and toasty. The food menu although limited turned out to be excellent (we had sausage with mash and a quiche). The spa treatment once we established we did have the right day and time, was truely amazing. Breakfast was delcious and i was especially happy to see decent sized juice glasses not the usual ridiculous shot glasses they give you for fruit juice. All staff were lovely and welcoming and i cannot praise them enough. All in all we would stay again but bring our own coffee. For the price we paid it was better than expected.

Give a wide birth. Arrived only one lift which fits 3 only when coach in you wait for ages. Got to room, well iron marks on floor, toilet floor stained , wardrobe door hanging off bits missing on doors, bed a large single could just about get in, windows did not fit wind blowing through , cold a small radiator. Shower trickle TV hit and miss. Down in lounge chairs filthy and ripped. Entertainment to loud, drinks over priced . Food breakfast cold and basic, Not suitable for disabled. Expensive crap. Some of our group charged for more than they received. Service charge on most things including papers . Some of our party had a 3rd floor even when they had a Walker. Cheaper to go to Warners . And better value. God knows if there was a fire and lots of elderly had to get down stairs . Drab dark decor.

I have been going to the hotel for 8 years, 3 trips a year for a whist holiday. The staff are always friendly & helpful. There is plenty of parking & more parking in the adjacent sister hotels. You can use the facilities of the 3 adjacent hotels from the same chain. The rooms have everything I needed for my stay & they are maintained every day. There is a hotel restaurant & also an Italian restaurant in the reception & bar area. The hotel has a ball/conference room where we played cards with 70 players. Higly competitive prices. Well worth a visit.

Stayed here as a ‘budget’ option for an unexpected visit, didn’t realise I’d be slapped with a £12 parking fee per night. Was merely told it was on the booking, which it wasn’t. The place is quite in need of some TLC but again, budget. The room itself was okay, clean bed, decent bathroom. But the walls are PAPER THIN, if you find yourself next to some loud night owls, don’t expect to sleep at all. The hotel itself is fine other than parking and a bit tired looking but unfortunately the next door guests made the entire night unbearable, so, poor experience.