Royal Azur Thalassa

La chambre était propre et confortable, mais elle manquait de détails dignes d'un hôtel 5 étoiles : Ex: pas de sac à linge ....

Les buffets (dîner et pdj) pas à la hauteur au niveau de la qualité des produits

Rien

Nourriture hotel 3* Service nul

Housekeeping and restaurant staff were lovely and professional. Hotel and amenities were clean and well maintained, breakfast was delicious and varied, including local delicacies.

The reception staff were pretty unprofessional. They took us to the wrong room by accident which was ok, mistakes happen. When we got there, we explained it was not the room we booked and the team member who took us there left without saying how we could fix the issue. So we stood at the door to the room unsure what to do. After 10 mins or so we decided to go back to reception, realising no one was coming to take us to our room. When we got back I explained the the guy at reception (I think a manager) that we had been assigned the wrong room and he claimed the room he'd given us was the same. It was categorically not the same - the one he brought us to was priced 200gbp lower and did not have beach access with sun loungers, which is what we booked. Instead of apologising and letting me show him the difference on booking.com he insisted they were the same and that we were being fussy. It wasn't until I became firmer that he allowed me to show him the phone where the two rooms were clearly categorised and priced differently. He apologised and assigned us the correct room but it was unnecessarily stressful, being gaslit and not listened to like that. To add insult to injury, he smiled and asked us to leave a positive review as we left. Also our room could have been cleaner, the a/c unit smelt bad and the bathroom is badly designed

KIDS CLUB DEBERIA TENER HORARIO MAS AMPLIO...

Everything

Nothing

Clean facility. Welcoming staff.

Food quality needs improvement

L'emplacement et l'accueil

Équipements et petit déjeuner

This place was fantastic from the minute we walked in the staff where so friendly and helpful a guy called chokri the receptionnist and a waiter called arbi are the best most hard working staff ive ever met! I went with the other half for 5 days and cannot fault the place food was great lots of options I am a fussy eater and didn't have a problem putting something together for every meal. The staff are truly amazing they could not do enough for us. It was my birthday and they spared no effort In making it so special from a big bunch of roses flowers decorating the table with so much attention to detail. Room was beautiful cleaned everyday with bathrobes and slippers. Would have no hesitation In going back.

The atmosphere is charming and the staff are as helpful as can be. We arrived late because of a flight delay but were offered some food on arrival. We had a sea view suite room which was excellent, 2 balconies, a sitting room, bedroom, bathroom and dressing room, 2 toilets, bath with shower and a separate shower. Very good value for the money and we enjoyed out 10 days there, so much so that we are planning on a return visit later this year. The hotel was very clean, the pool areas' toilets are cleaned thoroughly several times during the day. The service at meal times is exemplary, fresh cutlery as soon as required, drinks topped up etc. We were "adopted" by breakfast (Lotki) and evening meal waiters. Once they knew when and where we liked to sit, the table would be ready and waiting. The poolside bar staff brought drinks as required, Wajih and "Darling" made our day times a pleasure! The pool staff were always helpful with towels and sunshades.