SpringHill Suites Portland Airport

Clean room; accessible to restaurants; near freeway; breakfast menu could be better and sink and tub need work re: drainage. Overall, very good.

Thanks for shuttle transportation that pick up and drop us off at the airport. Staffs are very friendly and check in time is fast. We will book again next time/

This is not typical SpringHill Suites. The bedroom is small, just beds and a night table. Tiny closet. Living area is poorly lit. Desk lamp had a burned out single bulb, with no replacement available at the front desk, no maintenance staff on duty and desk clerk unaware of where bulbs are stored and not willing to find one in an unoccupied room. That left the desk area quite dark. AC did not cool the room adequately. The cover for the AC control panel fell off. Breakfast had fewer selections than other SpringHill properties. On the plus side, the shuttle service was excellent and the hallways were very well lit. And the fridge was cold on arrival.

Breakfast was good

Started with calling the hotel for a shuttle pickup they wanted my name address confirmation number and the address of the hotel that I was going to so I had to stop and look all that up then they played like they couldn't find it and I asked for the manager in the miraculously found my reservation. The shuttle is marked Best Western because they share it with the hotel next door, but you have no way of knowing that it is for SpringHill Suites. Got to the hotel long wait they were taking several phone calls this more important that people at the desk. My profile says hi floor away from the elevator. I got put in a room right next to the elevator. When you pull in, the place is locked down like Fort Knox. The place is just unappealing and feels cheap, old, and dirty. The front door is locked down it does not feel safe here. I'm not sure how they keep the Marriott name attached to this one.

The room only has one mirror and it’s in the restroom not convenient for a group of 5 girls.

Bathtub was clogged

Comfortable bed and pillows! Airport shuttle and breakfast was really good!!

The area can sometimes be unsafe specially for vehicle, also very limited choices in term of food

Staff was amazing Property could use a bit of refresh but not much