SpringHill Suites Portland Airport

Clean room near Portland airport, family friendly!

Food good, room clean

The staff that took care of us was really helpful and even got an upgrade on the room, which is really spacious.

My family and I just checked in tonight. My mom booked this place through booking.com after we looked at 4 different hotels. When we came in, the front doors were locked and we thought it was normal because it was after 10pm, but when we were checking in, the girl at the front desk said their doors are locked 24/7 - which then makes me question how safe is their location if they have to do that, even in the daytime. We booked 2 rooms because we had 12 people (5 kids and 7 adults, with one adult being a 96 yo) - one room with a king size bed and a sofa bed with trundle and one room with 2 queens and a sofa bed and a trundle. My mom asked if we could have rooms close to each other, even if they aren't next to each other and mentioned that she even requested that while she was booking. She understood that it wasn't guaranteed, but the girl said we are actually on different floors. She ended up putting us diagonally across the hall from each other. When my husband, kids and I came into the room, we thought we had gotten the king bed with sofa/trundle so we settled in. The room was cute - it wasn't just a square or rectangle. There were different angles which made it look cuter. As I was preparing the sofa bed for the kids, I found an open trojan condom under the cushions. My mom, aunt, uncle, cousin and grandma walked in to the same exact room as ours: a king size bed with a sofa bed and trundle. So my mom went downstairs because they were not going to fit there. The girl said that she cannot change her room because she booked from a third party. So my mom said "how much is it to upgrade?" and the girl said that we cannot upgrade because she booked from a third party. My mom and I are so incredibly disappointed with the room and service here. We only ever go to hotels in California and this has never happened before so I don't know if this kind of service is a norm here in Oregon. We've always been able to upgrade and when we've requested suites next to each other, we got suites that had an adjacent door. The good thing is, we're only here for one night, but if you're going to be staying longer, I would recommend just going to a different hotel.

Indoor pool was my lids favorite part

Loved having the shuttle from the airport. Breakfast was tasty and plentiful. Staff were friendly and helpful.

The staff was so polite and professional. Room was clean and comfortable

It was great from checking-in at 1am, getting to our room already cold, so clean, comfortable, very big & nicely renovated! All the extra amenities, shampoo, conditioner, body wash, soap & lotion provided was a plus! Breakfast was delicious and a great spread and variety! Wonderful staff, quiet hotel & comfortable beds! We enjoyed our stay & will definitely will be back!

Very friendly and helpful staff

We LOVED this hotel! We would stay here again for sure. Suites were huge, lots of rooms for our 3 girls. Breakfast was great and one of the staff went out of the way to help my neurodivergent kid by peeling her apple! Pool was warm (a but too warm but whatever) and we nejoyed the exercise room fro 20 mins today.