Sun City Hotel and Casino

On arrival only one of our rooms was ready. This being said we checked in after 14:00 Nonetheless, we went swimming and came back after 16:00 to get our other key for the room. The key didn't want to open the door, we went back to reception and they scanned the card and said we must try again. Scan the card - not working again.  Went downstairs and they said they will send someone to look at the door.  Nevermind all this up and down we struggle to get into the room for two hours. Eventually our door was sorted out.  On Thursday morning 01:00 the morning I was busy feeding my 7 week old baby. I felt something crawling on me and put on the lights. My baby was covered in ants. He was sleeping on the couch. I phoned reception and they put me through to housekeeping.  They said they will come and look. Few moments after that they phoned back and said they can't do anything we have to wait till the morning? Now this is UNACCEPTABLE! Baby covered in ants and I must wait till the morning?  I went down to reception and told them what is going on. Eventually someone came and just took away the towl with ants... and offered a baby cot.  With this - we could have moved to the six floor , but really with a baby 1  o'clock in morning and what about the other room with family in?  I also asked when we came there for a baby bath - because 3 weeks ago we wer3 also there and my 1 year old slipped in the shower because we can't get a room with a bath.. I had to phone multiple times and the bath only came after 8 the evening?  Our experience at Sun City Hotel was HORRIBLE!! We always stay there - and no issues....but this time....HORRIBLE.  Staff members that doesn't want to help you, constantly have to ask for something and waiting hours.  We stayed in room 516 and 517 - both rooms have ants.  3 weeks ago we stayed in room 604 - same problem. Ants by the coffee station.  

Book in at the Main Hotel. Wait about 10 minutes in the queue for service.Call Duty Manager to assist.

A really good experience and service in the refurbished Sun City hotel. Love the rooms. The breakfast was delicious. Legends restaurant included. Well worth the price! You have stepped up so well done. Only fault the aircon vent panel fell during the night

Hotel rooms are old and in urgent need of attention. Breakfast was poor. Location is fantastic but it hides a multitude of problems. At R5k per night, not worth it at all.

I recently stayed at Sun City Hotel for my birthday celebration and unfortunately the service throughout the property was extremely disappointing. Pool Service:
The pool service was unacceptable. We waited up to an hour just to be attended to, and in some cases our orders never arrived at all. When trying to call waiters, we were repeatedly told it was their time to go home. Staff also mentioned they do not serve certain seating areas because customers previously ran away late at night — which should not be the burden of paying guests. Even after finally placing an order, no one returned to check on us. If we wanted to order again, we had to wait another hour to get someone’s attention, followed by an additional 45 minutes to an hour for the order itself. There was no follow-up service at all. Restaurant Service (including Hard Rock Cafe):
At Hard Rock Cafe, we sat for 20 minutes before being offered a menu. We then waited again for someone to take our order, while staff stood around chatting or using their phones. After serving food, staff left quickly without asking if we needed anything further, and we never saw them again. This pattern of inattentive service was consistent. General Hotel Staff Conduct:
Staff members frequently served guests while on their phones, which appeared unprofessional. We requested an iron and waited an extended period without clear communication on whether it would arrive. Even when items were handed to us, staff remained on their phones. Check-In & Check-Out Experience:
Check-in lacked basic hospitality. After receiving our room cards, no one explained hotel services or facilities — we had to figure everything out ourselves. When our car keys were taken at arrival, we had to ask whether we would receive a ticket corresponding to our vehicle details for security purposes. We were told our keys would be returned to us, which never happened. We eventually had to go and fetch them ourselves due to poor communication. At check-out, we were told only one driver was on duty and were instructed to fetch our own vehicle. No assistance was offered, not even during the rain. There was no ushering or basic courtesy expected from a hotel of this standard. Overall, the service lacked professionalism, attentiveness, and communication. For a destination of this reputation, the experience was far below expectation.

Sun City hotel rooms are filthy and unhygienic. The managers are ill equipped to handle complaints and do not keep their word. Shuttle services were pathetic. It is a pity because the resort and surroundings are beautiful, Previous stay at the Cascades was wonderful. The standards have dropped,

Sun city always fun, one stop shop. Everything readily available. I’ve been going for 4years but it’s never boring. Minor things not satisfied with the casino sound, hotel not sound proof enough. Pillows not comfortable. 1st time at the hotel was surprised didn’t have a gym and had to pay for the facility. Shouldn’t it be a perk for staying in the hotel ?

Lovely family hoilday , beautiful resort very clean with friendly staff. The breakfast was amazing.loved the wild waves , we def going back..

Stayed with elderly parents. Concierge never came to collect luggage despite 3 calls. Breakfast was available for only 30 minutes (we paid for one day that was not included), food not replenished, and staff refused to provide basics, despite paying full price for 4 adults. No assistance offered. Bring your own water; it tasted awful and caused a stomach bug. Stayed here for 20+ years—never again!! Overseas tourists take note!

Proper place to relax and have fun Food places are great And the hotel rooms felt amazing Best breakfast also