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7.4 / 10 Guest Rating

Sun City Hotel and Casino

Sun City Resort, Moses Kotane, North West, 0316, Moses Kotane, ZA

Sun City Hotel and Casino - main view

About the Property

Luxurious Spa and Wildlife Safari
Indulge in rejuvenating massages and facials at the spa, then embark on a thrilling safari to discover local wildlife.

Exciting Recreational Amenities
Experience the thrill of a casino or perfect your swing at the golf course, ensuring endless entertainment throughout your stay.

Gourmet Dining and Entertainment Options
Savor local cuisine at Sun Terrace or opt for 24-hour room service. Unwind with a drink at the poolside bar or try your luck at the casino shuttle.

Immerse yourself in luxury at Sun City Hotel and Casino – where unforgettable experiences await.

Facilities & Amenities

Meeting rooms
Full-service spa
Fitness facilities
Express check-out
Arcade/game room
Health club
Nightclub
Parasailing on site
Free WiFi
Swimming pool

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Reservations are required for golf tee times and massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

Check Room Availability

1 night · 2 adults

Available Rooms

Superior Luxury Family Room - Photo 1
Superior Luxury Family Room - Photo 2
Superior Luxury Family Room - Photo 3
Superior Luxury Family Room - Photo 4
Superior Luxury Family Room - Photo 5
1/5

Superior Luxury Family Room

1 King Bed and 1 Double Sofa Bed431-sq-foot room with garden views Internet - Free WiFi Entertainment - Flat-screen TV with premium channels and pay moviesFood & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room serviceSleep - Blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryerPractical - Safe, double sofa bed, and desk; cribs (free) available on requestComfort - Air conditioning, daily housekeeping, and heatingNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

40 m2
Sleeps 4
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Superior Luxury Family Room

Non-refundable
Breakfast Included
20% OFF$494.85

$395.88

Includes taxes & fees
Ground Floor Superior Luxury Family Room - Photo 1
Ground Floor Superior Luxury Family Room - Photo 2
Ground Floor Superior Luxury Family Room - Photo 3
Ground Floor Superior Luxury Family Room - Photo 4
Ground Floor Superior Luxury Family Room - Photo 5
Ground Floor Superior Luxury Family Room - Photo 6
Ground Floor Superior Luxury Family Room - Photo 7
Ground Floor Superior Luxury Family Room - Photo 8
1/8

Ground Floor Superior Luxury Family Room

1 King Bed and 1 Double Sofa Bed431-sq-foot room, located on the ground floor, patio with pool viewsInternet - Free WiFi Entertainment - Flat-screen TV with premium channels and pay moviesFood & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room serviceSleep - Blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryerPractical - Safe, double sofa bed, and desk; cribs (free) available on requestComfort - Air conditioning, daily housekeeping, and heatingNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

40 m2
Sleeps 4
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

Ground Floor Superior Luxury Family Room

Non-refundable
Breakfast Included
20% OFF$525.57

$420.46

Includes taxes & fees

Guest Reviews

7.4
Very Good93 verified reviews
AI Summary

Guests highly rate the great amenities and frequently praise the world-class facilities.

Categories

Cleanliness5.4
Service7.9
Location8.4
Room Quality6.4
Amenities8.9
Value for Money7.4
Food and Beverage6.9
Overall Experience7.9

Select topics to read reviews

S
sunecoetzee50GAUTENG
Verified booking
NONE
Standard Room
Stayed in Mar 25, 2026

"Our stay"

6.0

On arrival only one of our rooms was ready. This being said we checked in after 14:00 Nonetheless, we went swimming and came back after 16:00 to get our other key for the room. The key didn't want to open the door, we went back to reception and they scanned the card and said we must try again. Scan the card - not working again.  Went downstairs and they said they will send someone to look at the door.  Nevermind all this up and down we struggle to get into the room for two hours. Eventually our door was sorted out.  On Thursday morning 01:00 the morning I was busy feeding my 7 week old baby. I felt something crawling on me and put on the lights. My baby was covered in ants. He was sleeping on the couch. I phoned reception and they put me through to housekeeping.  They said they will come and look. Few moments after that they phoned back and said they can't do anything we have to wait till the morning? Now this is UNACCEPTABLE! Baby covered in ants and I must wait till the morning?  I went down to reception and told them what is going on. Eventually someone came and just took away the towl with ants... and offered a baby cot.  With this - we could have moved to the six floor , but really with a baby 1  o'clock in morning and what about the other room with family in?  I also asked when we came there for a baby bath - because 3 weeks ago we wer3 also there and my 1 year old slipped in the shower because we can't get a room with a bath.. I had to phone multiple times and the bath only came after 8 the evening?  Our experience at Sun City Hotel was HORRIBLE!! We always stay there - and no issues....but this time....HORRIBLE.  Staff members that doesn't want to help you, constantly have to ask for something and waiting hours.  We stayed in room 516 and 517 - both rooms have ants.  3 weeks ago we stayed in room 604 - same problem. Ants by the coffee station.  

Helpful?
T
Trokkid123PRETORIA, GAUTENG
Verified booking
NONE
Standard Room
Stayed in Mar 24, 2026

"Lovely Hotel but staff has this absolute bad attitude!"

6.0

Book in at the Main Hotel. Wait about 10 minutes in the queue for service.Call Duty Manager to assist.

Helpful?
M
mandil2023JOHANNESBURG, GREATER JOHANNESBURG, GAUTENG
Verified booking
Couples
Standard Room
Stayed in Mar 22, 2026

"Weekend Getaway"

8.0

A really good experience and service in the refurbished Sun City hotel. Love the rooms. The breakfast was delicious. Legends restaurant included. Well worth the price! You have stepped up so well done. Only fault the aircon vent panel fell during the night

Helpful?
D
davidE9732DG
Verified booking
NONE
Standard Room
Stayed in Mar 11, 2026

"NOT WORTH IT"

2.0

Hotel rooms are old and in urgent need of attention. Breakfast was poor. Location is fantastic but it hides a multitude of problems. At R5k per night, not worth it at all.

Helpful?
B
brightonnkosanaJOHANNESBURG, GREATER JOHANNESBURG, GAUTENG
Verified booking
NONE
Standard Room
Stayed in Mar 5, 2026

"Disappointing Service Experience at Sun City Hotel"

10.0

I recently stayed at Sun City Hotel for my birthday celebration and unfortunately the service throughout the property was extremely disappointing. Pool Service:
The pool service was unacceptable. We waited up to an hour just to be attended to, and in some cases our orders never arrived at all. When trying to call waiters, we were repeatedly told it was their time to go home. Staff also mentioned they do not serve certain seating areas because customers previously ran away late at night — which should not be the burden of paying guests. Even after finally placing an order, no one returned to check on us. If we wanted to order again, we had to wait another hour to get someone’s attention, followed by an additional 45 minutes to an hour for the order itself. There was no follow-up service at all. Restaurant Service (including Hard Rock Cafe):
At Hard Rock Cafe, we sat for 20 minutes before being offered a menu. We then waited again for someone to take our order, while staff stood around chatting or using their phones. After serving food, staff left quickly without asking if we needed anything further, and we never saw them again. This pattern of inattentive service was consistent. General Hotel Staff Conduct:
Staff members frequently served guests while on their phones, which appeared unprofessional. We requested an iron and waited an extended period without clear communication on whether it would arrive. Even when items were handed to us, staff remained on their phones. Check-In & Check-Out Experience:
Check-in lacked basic hospitality. After receiving our room cards, no one explained hotel services or facilities — we had to figure everything out ourselves. When our car keys were taken at arrival, we had to ask whether we would receive a ticket corresponding to our vehicle details for security purposes. We were told our keys would be returned to us, which never happened. We eventually had to go and fetch them ourselves due to poor communication. At check-out, we were told only one driver was on duty and were instructed to fetch our own vehicle. No assistance was offered, not even during the rain. There was no ushering or basic courtesy expected from a hotel of this standard. Overall, the service lacked professionalism, attentiveness, and communication. For a destination of this reputation, the experience was far below expectation.

Helpful?
M
mukeshr423DURBAN, KWAZULU-NATAL
Verified booking
NONE
Standard Room
Stayed in Jan 30, 2026

"Worst getaway"

2.0

Sun City hotel rooms are filthy and unhygienic. The managers are ill equipped to handle complaints and do not keep their word. Shuttle services were pathetic. It is a pity because the resort and surroundings are beautiful, Previous stay at the Cascades was wonderful. The standards have dropped,

Helpful?
T
therykekana
Verified booking
NONE
Standard Room
Stayed in Jan 26, 2026

"Fun summer holiday location"

8.0

Sun city always fun, one stop shop. Everything readily available. I’ve been going for 4years but it’s never boring. Minor things not satisfied with the casino sound, hotel not sound proof enough. Pillows not comfortable. 1st time at the hotel was surprised didn’t have a gym and had to pay for the facility. Shouldn’t it be a perk for staying in the hotel ?

Helpful?
K
kerry582
Verified booking
NONE
Standard Room
Stayed in Jan 14, 2026

"Great Experience"

10.0

Lovely family hoilday , beautiful resort very clean with friendly staff. The breakfast was amazing.loved the wild waves , we def going back..

Helpful?
L
louisfD4058TY
Verified booking
NONE
Standard Room
Stayed in Jan 14, 2026

"Last Stay at Sun City"

4.0

Stayed with elderly parents. Concierge never came to collect luggage despite 3 calls. Breakfast was available for only 30 minutes (we paid for one day that was not included), food not replenished, and staff refused to provide basics, despite paying full price for 4 adults. No assistance offered. Bring your own water; it tasted awful and caused a stomach bug. Stayed here for 20+ years—never again!! Overseas tourists take note!

Helpful?
A
aadamallisonCAPE TOWN, WESTERN CAPE
Verified booking
NONE
Standard Room
Stayed in Jan 6, 2026

"Best"

10.0

Proper place to relax and have fun Food places are great And the hotel rooms felt amazing Best breakfast also

Helpful?