Agapi Beach Resort Premium All Inclusive

My wife and I booked a last minute break at the end of September and in to October and had a very enjoyable 11 nights stay. I would rate our stay a 4.5 out of 5 as there was the odd ‘Con’ I have highlighted below but not enough to show this as a 4 out of hence the rating of 5. We would definitely come again if we had another holiday in Crete, although I do think it could be extremely busy in the school holiday season, especially in the buffet and around the pool. Pros The a la carte restaurants - all three are good, the Italian, the Taverna and the Taverna in the Vilage that you can go to as part of the all inclusive, get the app and you can book these as many times as you like. All inclusive drinks are ok, but I’ve had better cocktails, the bar staff do work very hard at all times and are really friendly but the cocktails are mixed in their glasses not in cocktail shakers which is a shame. The Spa, my wife had a wonderful massage on her birthday, and the Spa is reasonably priced as well. The beach, plenty of sun-beds and parasols as there are at the pool, the odd issue with towels being left around the pool without their owners which could be an issue in high season. Rooms are clean and beds are comfortable and the cleaners do come every day and work hard. Enjoyed both the cookery classes and the olive oil tasting at the Taverna, which are free to guests, I would recommend these, so book up quick. The staff work very hard, especially the waiting staff in the restaurants and are they all very approachable and make you feel part of the family. Location - close to the airport Good selection of shops and restaurants outside the hotel. No wristbands and no issue with obtaining or changing pool towels. Cons Main pool too cold - from October it needs to be heated, more people would then join in the pool activities. Buffet - Carnage, queues out of the door, mental at times and understandably, the food runs out, but again, the staff work very hard. We was in room 425 in the main building, it has a pool view from the room, if you’re on the balcony, you have a side sea view, not a sea view as we booked which is a bit of a con as we paid for a Premium sea view room, also there isn’t any storage for clothes in the room other than a small wardrobe and one small cupboard. No atmosphere at the main bar on some evenings, this needs looking at and needs at least some music playing or a singer or someone playing an instrument as it’s dead at times, and there are a lot of people sitting about doing nothing when they could be engaged more, the easy solution is to move the entertainment area from its current position to outside the main bar. Again, as already stated, we would recommend this hotel and we would come back if we ever visit Crete again.

great family hotel particularly for younger children. the staff are very helpful, the whole complex is well maintained, spotlessly clean and secure.

What an exceptional hotel. Although there is so much more about this hotel - If you want your money's worth, then you CANNOT go wrong with this All Inclusive. With several restaurants, bars & snack bars spread across the hotel complex, I can guarantee you will never go thirsty or hungry. Despite all the facilities, the hotel grounds are beautiful, calm, relaxing & quiet. The hotel is modern, spotless and felt welcoming & peaceful. Each room has water bottled replenished daily, had a tea/coffee station; fridge & toiletries and Housekeeping keep it immaculate. Food quality & choices available are excellent & although you may have to queue occasionally at the main buffet restaurant (it can become quite busy & at times crowded), the restaurant & kitchen staff worked hard to keep everyone fed, watered & happy & the service was personable & outstanding! The beach was kept pristine by the diligent & conscientious staff, helped by the various ‘glass/cup’ basket stations dotted around (which avoided used cups scattering the beach). Some days I had to use the Hotel pools, as the sea got quite rough with red flags displayed, and although the main pool area had a well-stocked bar & café area, the space for sunlounges felt fairly cramped, however the other smaller & quieter pools was perfect. The biggest shout out and thank you must go to the wonderful, warm, helpful, and hard-working team of staff, who all personally embodied the best of Greek charm & hospitality. Their commitment to guest comfort is evident from the moment you step through the door, and everyone seemed genuinely invested in ensuring a perfect experience. There are few quiet restaurants, Supermarkets & small bars within walking distance of the hotel, and with a bus stop outside the entrance, it’s a quick & easy journey into Heraklion. If you are looking for a stay defined by unparalleled service, facilities, and genuine kindness, then look no further than the Agapi Beach Resort.

I can only recommend massage from Christos. Very relaxing and relief from my back pain. So just do it. And in general the hotel and staff friendliness is just great - food, friendliness and overall quality

This is a wonderful hotel! The atmosphere, facilities, staff, food and rooms were all exceptional. We had such a great time and loved every moment. Highlights for us were the ability to have a dinner outside of the hotel included, the private beach was such a great way to spend a lazy day and the spa was a welcome bonus. We would definitely come again and would recommend others to go here too. The staff were always recommending local excursions and supporting with whatever we needed. On our last day, checkout was early but our flight in the evening; we were able to spend all day sunbathing and swimming and they let us use an empty room to get ready for our flight. Such a great touch!!

The spa is great there. They offer many beauty treatments and Anastasia did an excellent job at fixing my nails. They have never looked this good!