Mahogany Hotel Residence & Spa

This is my first experience of paying 4* getting level of no stars! Just nice professional photos to make impression of nice and clean and modern. Paid in advance. Reality was cruel, all day somebody seemed to work reconstructing restaurant and terrace so very noisy..no where were signs of info in advance..(only nice and new part was lobby, pool and restaurant!), but rooms are way not worth 4* evaluation! Rooms are wet, humid, moldy, stinky, many devices not working properly as terrace door, kitchen link, door to waste, sink broken, toilet canalization supposingly very near! Actually we saw the truck sucking canalization pipe coming through hall very near lobby. Daily an hour of stink in not only in a room. From ceiling water is dropping if you let temperature rise above 19 degree as there is no ventilation in a room. All our things during one day were stinky and wet. All equipment including including tiles, paper doors are from 80ties and equally used appropriate to age 30-40 years of usage! Immediately we changed the first room with 3 problems including cant openning sliding door and dropping water from ceilling even with clima on. We got the next six hours later next door! Equal to first but improved of very hard to open door:-)but at least we could open it and get to terrace. So not even a motel level! how could anyone think this is appropirate to count 200EUR per night and call it 4 star! Disasterous. Not recommended at all. Our valuation on hotel room in hotel were immediately deleted:-/

Totally unapropriate four star valuation! Not even a 2star! humidity, door not working, teracce door not easily opened, expect nice modern lobby and restaurant rooms were not renovated from 80ties! Total disaster not worth pricing! \We changed first room immediately from seilling there were drops of water and all our stuff was wet in a few hours not being in room. Other room high humidity no circulation door very hard to open.not satisfied that we paid 200Eur, real value and standard is equal to value 50EUR/per night!!!

Upon arrival, I was confused because when the taxi driver dropped us off, the name of the hotel was not the hotel l reserved. After checking in, I realized there were several hotels combined in one and there are blocks of room that are in the Mahogany section of the hotel - confusing I know. Our stay started off horrible because the taxi driver quoted us one price and then when he dropped us off stated another price. He became so belligerent that the receptionist had to come assist. He charged us $30 more dollars then the normal price. After checking in, we were put into a room that we did not reserve - bathtub would not probably drained, it smelled a bit, and the overall it was meh! We informed the front desk about the error, but was told that we'd have to come back in the morning because the manager wasn't around. To smooth things over we received free wifi - meh! After receiving the correct room - we asked to be compensated in which the manager replied, "We fixed it, everything is fine now." The hotel was situated near the beach and there was a nice bar and pool area. The drinks were a decent price, but the restaurant charged a whopping amount for a buffet - we passed. What really took the cake, was upon check out the receptionist informed us we owed 630 euros - even after checking in on the first day - I asked was everything covered and paid for and was told yes - by the same receptionist. We went back and forth for a good 30 minutes - even after I had to call expedia on

This hotel was dark, pitiful beach, and pitiful food and drinks, both restaurants. The only decent restaurant was the pizza beach restaurant, however it was very slow service. There was terrible lighting in the room, my ocean view room which really you had to stand on your toes to look over a corner of the roof to see it. Would nvpever go back to Guadeloupe because of all the misrepresentations. It is very difficult to drive around, everything is over an hour away from everything else, and in general a Very disappointing trip...worst ever!

Check In: We arrived at the resort after 8 pm. I was disappointed to find that our room was not ready. We were offered a drink at the bar while we waited. The room was ready in about 30 minutes. Of note; the Mahogany and La Creole Resort and Spa are the same hotels. This was a bit confusing at first. The rooms are located in dormitory style buildings with outdoor corridors, very outdated. Room: I reserved a room with a queen size bed but was given a room with 2 twin beds pushed together. The room lighting was very poor; there was a floodlight type fixture at the entrance and two tiny spotlights built into the headboard. There is an outdoor kitchen on the balcony, which included a mini fridge, electric stove, dishes, pots, etc. not bad for those who plan to cook while on vacation. Wi-Fi worked ok. Only 240 volts available, I purchased a plug kit at Best Buy. I had no issues charging my iPhone and iPad. Check your electronics voltage requirements before you travel. Restaurants: We had our meals at La Route Des Epices and Le Zawag. Both had good ambience, however the evening meal at La Route Des Epices is a buffet which lacked variety/same choices each time got old by the second day. Dinner at Le Zawag was ok. The Bar area overlooks the pool nice place to hang out and relax. Beach: The beach was ok, a little rocky in areas close to the pier. Minimal amenities. Jet Skies were available and a sand volleyball court

We arrived after dark and it is almost impossible to find this hotel, since there is one little tiny sign and no one ever heard of Mahogany, As you can see in the reviews below your are really staying at the La Creole Beach hotel, they are one in the same. They share everything, front desk, bar, restaurant, pool, beach, everything. Your room will just be in another building (mahogany) farther away. The room was clean and the bed comfortable, the decor is nonexistent, the lighting in the room was an after thought and is a weird spotlight screwed to the wall, with very little light. The Slider door to terrace was impossible to open took both of us to slide the door. Room has small kitchenette on the terrace, the view from the terrace is mostly blocked by a another building (paid for ocean view room) but you can see just a little of the water. We were on the third floor and the elevator was out of order for two of the days. If you forget to bring voltage plug converters they will give you one at the desk to use, and return after your stay. WiFi cost 5 euros and you have to get a code from the desk to use it, it does work well and allowed us to watch US TV and even Netflix. The staff knows very little English, so brush up on your french before going. The hotel restaurant buffet was terrible, the food was flavorless, and half the choices were not available, the staff was not helpful, and it was just not worth going to. Try some of the small local places nearby they are so much better. Over all our stay was just OK, Booked and paid on Travelocity and confirmed at check in that credit card was for incidentals only, which worked well till check out when they tried to charge us again, and the desk clerk couldn't issue a credit. He said his supervisor would do it when they came in. Two weeks now and no credit, disputing charges with AMEX.

Very good atmosphere nice crews close to the beach clean

I've travelled to Guadeloupe 5 times for business and this is by far the best hotel I've found. I shall use it again.

I had a fantastic view on the sea from my room. Good location but a car is almost necessary to move around!

2 hours waiting for room to be ready Unadequate welcome drink; high sugar orange juice. Suggest at least a cold beer Nice room wifi mediocre