Mahogany Hotel Residence & Spa

We booked (through Expedia) four nights in this hotel, but stayed only two. Note that this hotel is part of the La Créole Beach Hotel & Spa, which is important if you are using a navigator in your car. The Good: The pool is nice. There is a good, safe beach just behind the pool. Bar staff is very professional. There are good restaurants within walking distance. The room has a small kitchenette, outside on the patio or balcony. There was a free folk-dance performance in the evening. The Bad: The Mahogany Hotel is a older building with cramped rooms. Perhaps rooms in the main hotel, the La Créole, are nicer. When we arrived, the staff led us to our room via an alleyway, past some large containers; it was inelegant at best. There was heavy construction next to the hotel (earth movers). Although the hotel cannot control this, it does not provide for a "spa" feeling. The Ugly: At 10:00pm of the second night, all water in the hotel was turned off. We called the front desk and were told they did not know when it would be turned on. However, they would provide 2 bottles of water if we need to bathe. (???) I went to the front desk to get the water. I was told there was none at the front desk, and the employee called the kitchen and asked them to bring us water. After waiting 5 minutes, I asked for the water to be brought to the room. An hour later, I again visited the front desk and requested water. I was told it would be brought right away. No water ever arrived. At 6:00am I went to the front desk and asked to speak to the manager. I was told the manager would be in at "noon, or maybe 11:00". To avoid an unpleasant situation in the bathroom in my room, I decided to use the bathroom in the lobby. Unfortunately, others had the same idea. It was not pleasant. The Uber-Ugly: We left early, asking for a refund for the night we stayed without water--due to health and safety issues--and for the remaining two nights due to the uncertain ability of the hotel to provide basic services. Management responded by saying we should not have checked out because water was out for only two hours. A follow-up email explained that "The water was cut at 10 Am on the 19th and come back at 11 AM today." It further explained "the hotel water tank can supplied water during 24H (according to our occupancy) with 120’000 lt to ensure all the hotel, restaurants and customers’ needs as well as the fire security and hygienic cleanings." (sic) I spent an hour on the phone with Expedia to get a refund. Thank heavens they were acting on my behalf.

Rapporto qualità/prezzo che non corrisponde. Prezzo ritengo troppo elevato, i servizio è lento e spesso quasi infastidito. Purtroppo nella zona nonché alternative.

This hotel is actually on the same property as the Creole Beach hotel. The rooms are a bit further from the reception area, and they have small kitchenettes. However, the kitchenette is on the terrace, so it could be very warm during the day. There was a little stove and a refrigerator. We really needed dish soap and a dish cloth. At the restaurant, the breakfast was varied and tasty but really overpriced at 22 euros. It would be better to stay at the Creole Beach where the breakfast is included. The pool is beautiful, and it was not crowded during our stay. There is also a small private beach with nice lounge chairs. We preferred the beach down the road at Sainte Anne, but it was nice to enjoy the little hotel beach too. There is a small beach cabana that offers sandwiches and pizzas which we found to be delicious and reasonably priced. For dinner, we cooked on our terrace or ate at the pizza restaurant across from the hotel. The pizza there was quite good, but it is not air conditioned, and we were hot on the evening we went there. The concierge was delightful and helpful; we only wish she had been working on Saturday evening and Sunday so that we could have booked some excursions. The rest of the staff was polite and attentive to our needs, and it helped that I speak French. One other small complaint: the wifi is not included and rather expensive. All in all, we enjoyed the beauty and comfort of the hotel and grounds as well as the professional staff.

They charge for wifi, but can not get any signal to connect. I reported for the service, but did not fix until check out...

A strange set up! Mahogany and le creole beach are the same hotel the only difference is mahogany bedrooms have been refurnished more recently! These were clean and okay but rather soulless and bathroom was by Caribbean standards okay but nothing special. The positives of staying here are a modern bar area and reception and a lovely beach area. The negatives however were an awful buffet restaurant which needs to be rebuilt to come up to the level of the bar area. Food was just uninspiring, flavourless and the whole place was grubby. Only went once. Very impersonal service, small gym with both treadmills out of order, wifi very annoying! TV channels choice of approx 30 and 29 were French TV! Ridiculous I don't know how these establishments get away with charging what they do for such a second rate hotel experience

jättetrevligt hotell med bra avstånd från flygplatsen. Området är dock lite trist, det finns en del restauranger men inga barer eller liknande.

Wifi payant. Manque d'ustensiles pour le coin cuisine. Sinon bon hotel super piscine avec plage à proximité. Gros souci au niveau de la chambre avec vu sur la mer ( payer en + ) pour rien car vu inexistante

Excellente nuit!!!!

This hotel is basically one building inside another Hotel: Le Creole Beach & Spa. It is of course the worst block of rooms, many of the rooms are refurbished but still not quite worth the price, with a small price difference I would prefer to stay at Le Creole instead. Internet system is not the best, 5 Euros for every consecutive 8 hours, the problem is that you need to log in every time and only one device at the time. Also internet service does not reach the farest group of rooms at Mahogany. Very overpriced and does not include breakfast, so at the end it is better to book Le Creole that does. Food at the restaurant is not that good and the variety is poor. Nothing remarkable about the beach but the pool is really really nice and relaxing, ocean view. Also nice live music is played at night in the lobby

Seuls bémols: le wifi payant, mesquin pour un établissement qui affiche 4 étoiles. Une insonorisation médiocre lorsque les occupants de la chambre au-dessus de la votre déplacent les meubles sur le sol.