Dreams Tulum Resort & Spa - All Inclusive

Incredible DJ Rodrigo!!! Great music !!!

Amazing entertainment team !!!! Ricky Animacion ! ❤️❤️❤️❤️❤️❤️❤️ the best omg !!!!

My husband and I have been to many all inclusive resorts in the Caribbean, including Sandals resorts in Jamaica, and this resort really, truly impressed us! We were here for 10 days from Feb. 18 to 28. We had a regular garden view junior suite, and were in the last building furthest from the beach. We did not mind the walk as the resort is beautiful. If we wanted, we could have had a ride in one of the numerous carts. We are by the pool or the beach basically all day long, so we don't see the point of paying more for ocean view etc. All that matters to us is that the room is clean, that we get fresh towels every day, and that our mini fridge is re-stocked. And that is what we got! Our king size bed was so comfortable. We had an issue with our AC on the 2nd day. We reported it at the front desk, and a repair team was at our room within 1 hour. 30 minutes later, the AC was running well again for the duration of our stay. We loved that the resort is on the "small side". The resort was not crowded when we were there, but on the last day, more people were arriving for March break, so we were happy to have enjoyed the benefits of it being quieter. We never had any problems getting into restaurants, no wait. We usually went around 6:30 - 7pm. We loved all of the restaurants, even the buffet. The food was great! I am mostly vegan "(sometimes I eat dairy) and it was easy to eat everywhere except the Seaside Grill for supper. The Seaside Grill has no vegetarian/vegan options for supper. It would be great if they could add something because my husband would have loved to have a steak. The employee at the front was borderline rude when we asked if mushroom tacos could be made for me for supper there because they have it available on the lunch menu. We were rudely told no, and that if it's not on the menu, it's not happening. That was the only negative thing that we encountered during our stay. The entertainment staff is phenomenal. I read this in so many reviews, and now I can confirm that yes, entertainment staff was top notch! Getting towels and chairs in the shade was easy for us. Keep in mind that we secured our chairs by 8:30am max. We would reserve our chairs, go to breakfast, get into our bathing suits and head to the pool/beach for the day. The pool bartenders were amazing, the drinks were well made, they remembered our preferences and were always friendly. Eddy that the Lobby Bar was so nice and funny! We would go there for a late afternoon cocktail before going back to our room for the day. It was nice to sit on the patio off of the Lobby Bar and sit and enjoy the quiet and ocean view. Yes there was some seaweed on the beach. They did their best to clean it up, but you can't fight nature. We still enjoyed our beach walks. It is what it is. We highly recommend this resort, and we will surely come back! We love Mexico!

Return visit, 10 years since last great memories and experience, not related this time and certainly now is needing a refurb/modernisation. The staff are very friendly and helpful, a wonderful welcome by Alejandro at reception, his 2nd day in role. I would mention the tipping customers were engaged with more enthusiastically by the waiters around the pool and beach. The team at World cafe were lovely always smiling and very attentive. Pools get very busy and you need to secure beds with shade very early. The beach was mostly quieter as the entertainment activities are mainly in the family pool. The beach was not ideal with the lack of umbrellas the smell of the excessive seaweed. I did feel so sorry for the team trying to clear this every day but they hardly made an impression on the volume. Of course this and the rip tides are not a fault of the hotel team, but disappointing none the less. There was a constant group of photographers asking to take your photo and they are clearly under pressure to do this, despite refusing they keep asking which is annoying! The breakfasts were excellent in the world cafe, had a few lunches too fresh salads and fruit were top quality. The other restaurants we experienced with mixed success, Portofino was best of our picks. Room was clean and refreshed every day , thanks to Luis. We enjoyed watching the activities of the wildlife, the territorial Iguanas and the cute raccoons.😍 Special mention to the lovely lady, sorry forgot her name, who did the Mayan ritual on the beach, a lovey experience 🙏

Rubi had great energy and I was so impressed that she remembered all 6 of my family's names! Erick was so friendly and helpful. Ricky, Jared, and the whole entertainment team was incredible. Their smiles and energy were contagious. Galdino the bartender at the Italian restaurant was so sweet and kind. He makes the best Amaretto sours! Our kids loved the family time at the waterpark at the explorers club. They appreciated the snack time as well. Christopher took us for a ride out on the catamaran and we really appreciated his time. Since the beach isn't in the best condition with seaweed, it was really nice to see the clear ocean out on our ride. Gilda and Josmar made our last breakfast so special. They brought out special drinks for our anniversary and served with such warmth and kindness. They were such a blessing. The manager of the breakfast restaurant (I don't remember his name) was so kind, professional and accommodating In all honesty, although our experience was a 10 out of 10 the majority of the time, we did have one encounter with one employee that we were disappointed in. Salvador, near the beach at the preferred club beach area near the cabanas didn't have a very welcoming spirit. We didn't appreciate a rude encounter he had with my parents on the day we rented a cabana. We booked our day at the VIP lounge and were told that all expenses would be charged to our room. He proceeded to persistently approach my father with bills and papers and demand payment after we were told that we could charge it to the room. He even booked us the wrong cabana and when we told him it was incorrect he rudely implied for us to just cancel if we were unsatisfied instead of making it right. His whole demeanor was very prideful and rude. Despite our brief negative encounter, we loved our whole trip and enjoyed every single dining experience, show, and activity that we did. Thank you Dreams Tulum for the beautiful memories!

Very nice resort! Two pools, one for relaxation and one activity pool. Restaurants were good and staff was nice. No reservations for restaurants but most nights no problems getting in. Some nights pretty busy. Our youngest child loved the Explorer Club and spent a good part of her day there. She asked to go everyday and the staff were amazing. Best part of resort for families with young children and adults get a little break!

Galdino- The best bartender at Dreams, Tulum! At Portofino restaurant, he was very friendly and always had a smile on his face! We ordered Amaretto sours and they were the best we've had at any UVC resort!

Great DJ! Listened to our request and definitely set the vibe! Rodrigo

So great! Great DJ. Rodrigo is amazing.

Susana, Mercedes, and Valeria — thank you for making our two boys feel so welcome and at home in the kids club. They absolutely loved it. Knowing they were having such a great time allowed us to fully enjoy the adult amenities, which made for a truly beautiful vacation and wonderful family memories. We are very grateful for your kindness and care. The staff and the hotel are amazing.