Courtyard by Marriott London

Me and my daughters had a good time staying at Marriott The location is great

Hotel is severely understaffed. Long wait time for receptionist. Bar in hotel lobby is open, but takes a long time to place an order as they are so understaffed that the waiter is not always available. Housekeeping is poor. Asked for housekeeping 3 days in a row before I got any. Would recommend to stay at a nearby hotel instead.

The room was clean, and the beds were very comfortable. There were not enough towels in the room ,no ice bucket, and no hair dryer. Perhaps minimizing is due to covid, but what was disappointing was customer service. No one was ever at the front desk when we called or came down to it. I finally found the front desk staff outside talking to each other.They also could not find our reservation ,on check-in or check -out. It was very frustrating. One of the elevators was not working. Although it is a very nice hotel with lovely rooms, it is poorly managed.

Nice and new, clean and comfortable. Near 401 and also restaurants etc.

Check-in was a little strange as the front desk was empty. We had to wait for someone to show up. We arrived at around 6pm and had to wait about 10 minutes for our room to be ready. Room itself was great! Clean, spacious, and very comfortable. Pool could use a clean. Breakfast at the Bistro was tasty!

Not what I expected from a Marriot Property. Did not appreciate at check out when I asked if a credit had been applied to my room that it was not the Marriott's problem to take it up with hotels .com were I booked I told him it is their hotel and were responsible for guest being happy and wanting to return to one of their properties. At Check-in was told only 2 continental breakfast were included, my booking was three people and my confirmation stated 3 continental breakfast included. Was given 3 after back and forth with the clerk. Then went to our room were there was only 2 large towels and 2 face cloths. the next morning there was no one at the continental Starbucks, was told the worker did not show. so went out for breakfast and at 10 o'clock the manager called and said he had arranged for breakfast at the hotel next door. I told him that we had already had breakfast and maybe a discount could be applied to my room he said he would look into that. My daughter checked into a separate room that day and there was long hair inside the fridge and on the ice bucket. People were using there own beach style towels at the pool. with covid they should be limiting outside items. also when we booked the pool they did not ask how many were going as there was limit they should be recording how many per party would be using it. no-one checked the number at pool during the three different times over 2 days that we used it .Did not observe contact cleaning during a 2 day stay.

Rooms were cleaned and recently renovated.

Just a very average hotel

Near the highway

Nice place close to shopping and many restarants