Marriott Philadelphia West

Nothing

Bed is not comfortable.

Tyrah, Alisca, and Floyd were truly amazing! They were able to recommend food suggestions, as well as places to visit while we were on our date night. Tyrah has a great personality as well, we felt very welcome and will visit again!! You have some amazing people. They are true to the Marriott Brand. They get really 10 stars!! Thank you again for making our stay phenomenal!

A shout out Floyd who saved the day allowing our grandchildren to use the pool when the Residence Inn we had booked nearby had water problems and was unavailable. Floyd is a great associate and I appreciate him going out of his way for us. People do make the difference

Tyrah and Laell are amazing. They made my stay enjoyable and easy. The room was clean. I would definitely book here again.

Marlanea at the front desk always had a smile and greeted us whenever she saw us. She gave us information about several restaurants nearby as well as literature about Valley Forge. Seasia gave us a warm welcome and remembered what we like to drink with breakfast. Our room was clean and comfortable. Location is good if you don't want to stay in the city but still drive in for dinner. Lots of good restaurants in Conshy too.

Everyone at this hotel was very kind and helpful especially Floyd. He went out of his way to help us out. We will definitely come and stay here again. Thank you Floyd !

Upon arrival, we were greeted by Tyrah at the the front desk. Very pleasant and accommodating, a true asset to Marriott.

Lae’l was kind, helpful and amazing! She had the sweetest voice and was very friendly. She made our trip pleasant and we had a great experience!

There are few good things about this hotel, unfortunately. It was a disaster despite overall good rating and reviews for the place, that we relied upon when choosing. It has good views during good weather It has as decent pool with a hot tub, even though both are significantly worn. Otherwise it does not deserve the name. It's really dated and tired. It's not maintained. Usually I don't pay much attention to dust, but this was an extreme case - our son was sneezing non stop after our first night there. The dust was on all surfaces. And look at the ventilation's register in the bathroom! We are Marriott Platinum, and I spent certificates to upgrade our room to a "Lounge level" room. We do have access to the lounges anyway. But the certificates were about to expire and I thought I'd put them to some use and we'd stay on the same floor as the lounge. Funny enough - they put us on 11th floor while the lounge is on 16th, so the certificates were wasted anyway. Now, the lounge is a total disappointment in itself. I don't know how else one can use it except that you can grab some water or soda from there 24/7. They serve breakfast at the restaurant downstairs anyway. They don't have a coffee machine in the lounge. No snacks. No cookies. Apparently they serve alcohol only on weekdays and you'd have to buy it. The only good thing is the view! Does not live up to M Club level for sure. The breakfast is another disappointment - Residence Inn has a better variety of hot food for the breakfast buffet. Although they have some fruit selection. But the food was the same both Sat and Sun - mass produced omelet, boiled eggs, breakfast potatoes, bacon, and oatmeal. Stale donuts and mini croissants completed the picture. The location is somewhat convenient, with a highway a min away, and a $10 a night parking on premises