Holiday Inn Express Bedford by IHG

Excellent location luxury villa with all amenities comfortable elegant so peaceful but close toain town thank you so much our holiday was outstanding

Beds not made just new sheets delivered plants not watered had I not watered the basil it would be dead by now Menial things really

The staff we had contact with were friendly and helpful where possible. The hotel was clean and still has daily housekeeping which many hotels do not provide nowadays. The breakfast was fine.

Our bathroom had no extractor fan which was not good, especially considering the heat during the time we were there. The The finaltelevision remote did not work due to it not being compatible with the tv; this was realised by one of the staff members who came to change the battery. Milk sachets in the room had curdled and when I asked for replacements the ones I was given were in the same condition. Surely the hotel could have rules in place that during very hot weather such products should be refrigerated until the guests arrive, not left in the rooms.A staff member brought a pot of tea to our room, with fresh milk from the fridge. This was after I had been downstairs to reception three times as the hotel had removed all internal phones from the rooms.

It was nice and clean and the staff was very helpful

There was no kettle in the room so i couldnt make a hot drink

Staff were very welcoming and the children liked the blue lights in the bathroom. Aircon worked really well too.

There weren't that many food options at breakfast.

Staff good. Pity the Holiday Inn sign if covered by overgrown shrubs and cannot be seen from the roundabout. No signs, not even and obligatory hotel and arrow one on the verge. First view 'its a service area for petrol and snacks'. Second view 'How the hell do they expect punters to find them, such a weird place to build a hotel'. Once inside it was excellent. Asked for a disabled room and actually got one. First ever HIExp that accepted on line request although sadly no confirmation mail. Breakfast excellent as usual and staff really good except the male receptionist on nights who was very disinterested and abrupt but girls on duty very enthusiastic. Impossible to contact hotel directly as HI phone ssytem through overseas central cust-service never gets an answer back to you. Worst experience ever trying to make a booking but I persist as service and facilities throughout the group is consitantly 4 or 5 star. WARNING : prepare to be bombarded via ermail with their rewards program messages which is not explained and is totally confusing and will shortly be unsubscribed to from this end.

See answer above

Convenient location. Good parking. Nice room. Friendly staff.

Nothing

Struttura comoda per soste veloci.