Grand Fiesta Americana Sumiya Cuernavaca

Es un lugar hermoso y l muy buena comida El único pero es que entre semana dan preferencia a los grupos

Increíble hotel! La habitación hermosa ! La comida deliciosa y la atención excelente!

Excelente, Hotel, sus habitaciones, sus restaurantes, el servicio.

El lugar muy bien, tranquilo y agradable Las habitaciones cómodas Atención y amabilidad en el servicio. Seguridad en el ingreso al hotel. Variedad en los alimentos y buen sabor

El servicio lento, creo que pudieran mejorarlo

Siempre es un lugar hermoso Sumiya, sin embargo, nuestro aire acondicionado falló. Si bien el equipo se encargó de resolver el problema de forma pronta y amable, fue un tanto incómodo pasar tanto calor en la madrugada. Sin embargo, el gerente del hotel y el equipo de recepción se comportaron a la altura, por lo que recomiendo hospedarse h verificar el aire al entrar a la habitación. Ojo, no es un lugar para adultos mayores o con discapacidad, ya que el camino al cuarto es largo y en algunos edificios no hay elevador.

I just came back from Sumiya Hotel, and while it certainly has some appealing features, my experience left much to be desired. First and foremost, the check-in and check-out processes were frustrating. With only two desks available and a limited number of staff, we faced long waits on both occasions. The hotel offers a concierge service through Whatsapp, which seemed like a great idea, but I was disappointed to find it unresponsive when I needed assistance with arranging a taxi. We sought help from the front desk on three different occasions, requesting taxis at specific times, but each time, we ended up waiting over 30 minutes. This lack of reliable transportation support really hindered our plans. Additionally, our dining experience at one of the hotel restaurants fell short. Service was lacking, and unfortunately, my daughter and niece never received their meals at all, which was quite disappointing. On a positive note, the hotel rooms were quite comfortable. The beds were super soft, and I appreciated the quick room service whenever we needed it. Overall, while Sumiya Hotel has potential with its cozy accommodations and beautiful gardens, significant improvements are needed in service and responsiveness to create a more enjoyable experience for guests.

Very good option to rest!

Increíble propiedad, exuberante vegetación por todos lados y el personal es muy cálido y atento. Vale cada centavo.

The hotel’s outdoors is really nice, rooms need a lot of updating and upgrading. AC in my room was so loud I could not sleep. Bed was very comfortable. Service was slow in restaurants and overall food quality is regular.