Club Wyndham Inn on Long Wharf

Great,friendly staff. Very Professional

Nothing

Each of the staff members we dealt with or encountered were so very nice, the gentleman at the desk when we checked in, the employee just coming into work running to catch up to me in the parking lot to open the door for me, the woman at the desk when I needed to ask a question about parking my husband’s truck, the two staff members who replied to my text messages asking about the ice machine and requesting ice to be brought up, and the cleaning woman who greeted me in the morning when we saw each other in the hall. I came to Newport for the third year for the RI AA Convention which is held at the Newport Marriot every February and they have a block of rooms at a discounted rate which I used the previous two years. My husband and I tried Club Wyndham on Long Wharf on a whim this year after finding and booking it on Expedia. We LOVED staying there! The key feature that got us was the kitchenette as I have dietary restrictions so bring my own food. We decided we are going to stay here from now on for my future conventions. The view was breathtaking, right on the water! The staff as I mentioned was wonderful. The property was well maintained and the room was clean, cozy, convenient and the price was reasonable. Next year we may even come a day early so we can enjoy some time in the pools!

Great location and comfortable space to relax.

just the refrigerator was kind of loud

The room was beautiful and right on the water on 2 sides. Zachary at check in was awesome! Every staff member we met was friendly and smiling. Location is perfect park and walk.

That we had to go back to reality😉

Great view of the sunset. Walking distance to a good variety of places.

We stayed here for a week, exchanging our timeshare. The view, being right on the water, was excellent and the location was great - we were able to walk everywhere in downtown Newport. The front desk staff were very good. I liked that you are able to text them with any questions, housekeeping needs and to checkout. However, we were not notified of scheduled plumbing maintenance in which we had no water from the time we woke until early afternoon. If we had been notified, we would have planned appropriately. The front staff did try to make it right, though, offering a bottle of wine. We did not use any amenities, such as the pool, but of note - everything is located across the street at the sister hotel site. The unit is set up very odd, with you walking immediately into the bedroom, then into the kitchen/living room area. It makes sense as I want the water view from the living room area, however, it makes for an unpleasant experience if you are a light sleeper or like to sleep in later than 8am. The doors slam shut VERY loudly and the houskeeping/maintenance staff were extremely loud every morning. We went in January with low crowds - I can't imagine how loud it would be if the hotel was sold out. The wall heating/AC unit which was located in the living room was also very loud, often waking us up when it turned on, even with the bedroom door shut. I'd give the hotel a 3 1/2 if I could. I would not return due to the noise level, but if you're not sensitive to noise I might recommend staying here.

Great location and room with excellent facilities.

Giovanna made our two night stay over New Year’s Eve extra special. Being greeted by her at check in and seeing her throughout our stay, we really feel she went above and beyond for us. She was an absolute delight to see and very kind. Hector in the craft room was also lovely and wonderful with our children. The pool area is awesome and we absolutely loved our room view of the water. It really helped make our trip. We look forward to returning!

This is our 3rd stay here and it is always wonderful! Beautiful clean rooms with everything you need and great views. Also, walking distance to the bars, restaurants and shops on Thames st. The front desk is always helpful with suggestions and very accommodating. We can't wait to come back!!