Holiday Inn Express Hotel & Suites Richmond North Ashland by IHG

I am a IHG Platinum rewards, long time former Spire elite/Diamond elite & IHG Ambassador member. I have stayed countless nights at IHG hotels over the years. This hotel is one of, if not the nastiest IHG hotels I have ever encountered. Walking into the lobby, I should have known better to even check in by the state of the lobby. Food and Crums all over the lobby furniture, dust and dirt all over the floors. Terrible. I checked in and went to the room to inspect to find more of the same, and even worse. Checked bedding for bugs to find several on the mattress. Huge, disgusting stains on the carpet, blood splatter on the lamps. I returned to the front desk and refused room, and asked for a refund of my rewards night (I would not accept being moved, as this hotel was not up to IHG standards). The front desk attendant assured me, the reservation would be cancelled and the reward night returned. Hotel went ahead and processed the reservation as if I had stayed. I called management on 3/16, and they lied and denied that I was charged the reward night. (Even though it showed used as a past stay) I have spent 2 months with IHG trying to get it returned, so far to no avail. Absolutely do not stay here! Run!

I have stayed in several Holiday Inn Express hotels in the past with no issues. This hotel should not even be associated with the HIE brand, in my opinion. The entire hotel is in need of a major cleaning. The lobby furniture was stained and dingy. Hallways and elevators dirty. Our room, 155, was disgusting. There were stains on the curtains, the walls were filthy and bathroom door was rotting. The shower only had a cloth curtain which resulted in the entire bathroom being covered in water after use. Walls, floor, toilet, door, everything. Also, the pool was closed for maintenance all weekend which was a disappoinment. I understand this is not a luxury hotel but paying $400 for a weekend here was a total ripoff.

I stayed at Holiday Inn Express & Suites Richmond North Ashland while traveling for the Jefferson Cup, and the condition of the room raised serious concerns. The room showed multiple signs of deferred maintenance and moisture damage. The bathroom door frame was visibly rotting and splitting, and there was black mold-like growth and residue around the bathroom threshold. Trim and wall panels were separating from the wall, and there were long cracks along the wall beneath the window. Behind the desk there was also an unsecured coax cable plate that had come loose, leaving an open hole in the wall next to the electrical outlet. Overall the room appeared poorly maintained and not consistent with the standards normally expected from a Holiday Inn Express property. What made the situation worse was management’s response. After bringing these issues to their attention and documenting the condition of the room, management refused to offer an alternative room and did not offer any remedy or refund. This property is owned and operated by Shamin Hotels, and I hope ownership and the IHG Hotels & Resorts brand review the condition of guest rooms and how guest concerns are handled at this location. Families traveling for major youth tournaments expect safe and properly maintained accommodations, and unfortunately that was not our experience here.

I am hesitant to write poor review, but I feel that this property is sorely in need of an overall update and the management needs to address this. HIE is our favorite option for a night on the road when making a long trip. The location just off I-95 was super convenient with easy places to eat and gas up steps away. However, the hotel itself was dingy, our room was dusty, the wallpaper was peeling, tiles cracked, furniture and walls scuffed, tub faucet coming out of the wall, and tub not draining properly. The staff we encountered were hard working and friendly. They deserve better as do loyal HIE customers. Management needs to address updating this property and it will once again be a great overnight on the road.

Clean and comfy. Good breakfast in the morning! We will stop every year on our way to the beach!

It was just an overnight stay on a road trip. Everything was great wish they had breakfast earlier as we had to leave befor 7:30am

My room was 356 right beside my bed was a soaked carpet and my AC would shut off completely. So during the night it was stuffy. I live this hotel but this time my experience was not as normal. My experience is normal great .

Clean and good breakfast and convenient travels

The stay was great and the absolute friendliest staff I have ever had the pleasure of dealing with in many hotels! The only down fall is the pool is not heated which they absolutely told us at check in! The room was what we needed and spacious for a week stay! Would absolutely recommend!

The staff is absolutely AMAZING!!! The room was clean and the breakfast was actually pretty good.