Kingston Lodge Hotel

BOOK AT YOUR PERIL. This hotel has just cancelled are booking for June 17th 2023 stating 'Hotel closed to public'. They have had our booking since October 2022 and we were booking for an event in Twickenham stadium. Cancelling SO LATE has meant we CANNOT fine a reasonably priced alternative. This lot should be made to PAY FOR ALTERNATIVE ACCOMODATION. .......NO WE ARE NOT HAPPY and comms from this place is non existent....BOOK AT YOUR PERIL..BOOK AT RISK...and if you on insist on booking with these jokers MAYBE BOOK ANOTHER BACK JUST INCASE!

Avoid booking this hotel what a waste of time, can’t believe after booking this place last year for a wedding in July they now tell me it’s cancelled. This should not be allowed , and booking.com should remove them from there site, I’ve now had to book elsewhere at twice the cost.

I booked this hotel through booking.com last year and upon arrival was met by a gentleman who came straight over to our car on the car park and informed us the hotel was closed and under remission. However ethnic minorities came in and out of the hotel doors, there were bicycles outside the door and lights on and food in the windows. I phoned booking.com who contacted the hotel only to be told our booking was still open. Would this not be a scam ????? Luckily we are going to be refunded but left us with no accommodation for the night.

The hotel cancelled a booking for 2 rooms we had booked 8 months previously with no warning or reason and now it is too late to get anything else in the local area for those dates. If we had cancelled we would have been charged the full amount but it seems they think it is ok to cancel us. There is a big event on locally that night and they clearly want to cahs in by charging more money for the room now.

Yet again this hotel has cancelled our booking just before an event at Twickenham. Last time was one nonsense about staff. This time they're apparently closing for a renovation that night. Coincidentally after we booked long in advance and similarly when they realise there's an event on. Sh*thousery at its finest. Do not trust these people with an important booking.

after booking and paying up front, we arrived to find the hotel closed and like a building site, it should never have been advertised.

Firstly I would like to thank everyone for the most perfect afternoon, you truly looked after us. We celebrated my parents Ruby wedding anniversary here. From the moment we arrived the staff were so welcoming, friendly and attentive. They made our party a very enjoyable experience. Nothing was too much trouble. Mark looked after my parents as if they were his own family. He was great with the children. The tables looked beautiful. Our three course meal was perfect, everyone’s food came out together, hot and perfectly right..... 41 of us in total !! The food was delicious and the team of waiters and waitresses were wonderful, gave an impression that they were very happy in their job. The bar staff too, very friendly welcoming and had banter with our younger members of family. It was a very special occasion to us as a family and Everyone at Kingston Lodge did us proud. Special thanks to Mark. Date of stay: January 2020

Plenty of free parking & quiet location.

A nice hotel but a bit tired looking , the hotel could do with a paint job and general tidy , friendly staff , good but basic breakfast . I would not use this hotel again due to the distance from the town , it took us a good twenty minute walk into the centre and the location was not a nice walk in the dark

We had to leave very unexpectedly, but did find the hotel a little run down looking from the outside. We had arrived early and the room was ready, but we could only check in early for an extra charge which we declined, as we were going out anyway so just left our bags in the car. The room was supposed to be an executive room however, it was like any other room we had ever stayed in so don’t know what was executive about it. Tea tray was a bit stingy with 1 packet of biscuits between 2 of us (1 biscuit each). Only 4 milk cartons, but plenty of tea and coffee sachets. The bathroom had nice shower gel and lotion supplied with plenty of towels but, also had blue insulation tape on the radiator and the ceiling above the bath was peeling it all looked a little tired. The room was clean and perfectly comfortable, but definitely lacked that added luxury that I thought we had upgraded to with executive. Maybe that was my own fault not checking exactly what the difference was between normal and executive aside from the price. Sadly, our trip was cut short with an emergency, so we never got to stay overnight or sample the breakfast.