Staybridge Suites-Philadelphia/Mount Laurel by IHG

I honestly don’t understand why I stayed again at this property plz don’t stay here if you have any balloons or a cake because front desk manager JORDAN BROWN will assume your having a party I was told by this employee that this hotel does not allow any balloons or cake inside of there hotel or anything looks or consists of a party I was told even though it was just you and your child and there was 3 people and no music or any proof we had a party I was charged $266 clean up fee lol and there where only 3 ballon’s left behind I stayed at this property 3 times and I continue to have issues with the front desk here I’m clearly being singled out and discriminated against this hotel ruin my daughter whole weekend

The staff that you had there on the morning of our stay were Wonderful a young Black young woman and young black man I say this because I forgot their names. My stay is listed under Lela Tisdale

We stayed in one of the updated and renovated rooms on the third floor. They did a beautiful job with the renovations! The bed was more comfortable and the couch was bigger and more comfortable. I appreciate the addition of the mirrors in the bedrooms!

Conveniently located at attractions in the area!

Slow elevator.

The breakfast was okay, wish they had more meat options as I don’t eat pork. Rooms seem clean and spacious with a fully supplied kitchenette. Central air conditioning and great location.

Room keys take a while to register to get room door open. The elevator very slow and at times wouldn’t close. The pool wasn’t clean and closes at 8PM.

We were assigned a recently renovated room. It was quiet and comfortable on the third floor. The beds were really comfortable.

The breakfast was great, fresh, and in a clean area. The room was so nice, we had plenty of room to store our luggage etc... The staff was accommodating and very helpful. Yes, we will stay at one of your properties in the future. We enjoyed our stay at Staybridge.

朝食と、スナックタイムがよかったです。後はランドリーが無料なのも大変助かりました！

一度目は一階で気付かなかったが、二度目の滞在が二階で二階で、エレベーターを利用しましたが、扉がたまになかなか閉まらないことがありました。

Room mix up during registration. Was initially given a two bedroom/bathroom suite that I did not reserve. Then was moved to a handicapped room with handicapped shower that wet the floor, making it dangerous for us to walk on when utilizing the bathroom sink while one of us was showering. No bathroom countertops due to wheel chair accessibility, making it difficult for two women to apply facial care and makeup. Should have received the correct room since my reservation was booked well in advance to our stay.

What a pleasant surprise this hotel was for us! From check-in to check-out and everything in between, we found it to be a great experience. We had the flexibility to extend our stay, and we certainly didn't hesitate with our choice of staying here another night. The change was quickly made for us. We appreciate the assistance in making that change.