Holiday Inn Express Hotel & Suites Chanhassen by IHG

Nice hotel, conveniently located. Great breakfast.

Clean hotel and rooms. Staff is very friendly

location was excellent, attended funeral in Excelsior

room had been remodeled and they were working on the room next to it. Paint smell almost unbearable. Disappointed as made reservations well in advance.

I entered first room and fumes from constuction were so bad I requested another room. Second room had 2 men inside who are workers. When i asked for refund they declined stating they would have 20% off room. Not to mention construction was advertised as being over online.

Perfect spot in town

Was under massive construction during my stay. Was not told about it

The hotel was being remodeled, which had I known, I would have stayed elsewhere. There was no disclaimer when I booked the room, and no sign outside the hotel saying it was being remodeled. Just bare drywall and carpet tiles peeling up in the hallways once I got upstairs. If the room had been refundable, I would’ve moved on and stayed elsewhere. Construction noise, unloading trucks, etc started early, which was fine for me as I was up early for work, but maybe less appealing to those who were trying to sleep in. I appreciate trying to improve the property and understand this is not an easy thing to do without being disruptive to guests, but people should be made aware of the fact that major renovations are underway before booking a non-refundable room.

This was a decent stay for the money. Had everything a person would need. Decent breakfast, clean rooms, pool and hot tub. Check-in was easy, host was super nice and friendly. parking was easy. This hotel is right by the Arboretum which was great. The room smelled a little like weed when we arrived, but we were able to open the window and air it out. The facility appeared to be undergoing some renovations. I’d stay again.

Quiet neighborhood, very clean, comfortabme beds.

Peaceful surroundings