Villa Roma Resort and Conference Center

The camraderie with the other visitors - to us, is the main attraction - families that have been staying there for years - but the resort has a lot of things to offer - recreation wise and entertainment, so you never have to leave the property

The main pool had an issue where there was no water (though they were refilling it) - PLUS its Very hard to get lounge chairs during the day if you don't get down to the pool by 7AM, or whenever they open. Also, strange that you use a key and not a card to open and lock your hotel room door - very antiquated. Lastly there were no USB plugs that were convenient bed side to charge phones and ipads etc - only ones available high up on the wall above the beds attached to the light that you couldn't reach Overall - the resort needs ALOT of upgrading - and TLC

The hotel A/C was not working prroperty. The overall room was very run down looking. The hotel door key didn't work and did not lock correctly. The wait time in the Garden Cafe was over an hour, The waitress was wonderful put needed more help. Pool need to be be drained due to run over from a near by pond, losing a full hot day of pool time. Over all the place is in need of a sprucing up.

To start off we check in and they gave us a room that was never cleaned, to resolve the problem they gave us keys to a new room with a whole family still in it that we walked in on. They had nothing but excuses and staff was not friendly at all. Finally a manager put us in a room that came with one less bed then we booked but an uncomfortable pull out couch and a kitchen about 5x5 that we had no intention on using anyway. About 75 percent of the things they have advertised were not even open during our stay. FYI indoor pool wasn’t open at all.

I think the rooms need to be updated

The rooms need to be updated

It rained endlessly, so we couldn’t enjoy the outside amenities. But - the shows were great, and the food was super especially the 5 course dinners. Making our visit even more special were Andrea, our waitress, and Benjamin, a server. They were hilarious and we all hugged them goodbye because we liked them so much.

This property is definitely not worth the rate that they charge. Completely outdated, smells a bit and seems unorganized. We booked a king room and got 2 double beds. The hallways were lined with broken air conditionera and the rug was disgustingly dirty. Entire propert needs an overhaul and they should lower the rate until they get it up to a reasonable standards. We wont be back

Food was mediocre to poor. Entertainment was terrible - the only one that was half-way decent was Gemini (magician/ventriloquist but his show was too short. Rooms on 4th floor were outdated and needs to be done over. Prices for dinner shows/events were high and not worth the price. This was my 3rd time there and its probably my last very disappointed. Most of the staff was pleasant and friendly however one particular woman bartender was rude - don't know her name but she had red hair and tattoos - waitress and waiter for breakfast/lunch were wonderful Adelite and Christian were marvelous - Pool and pool area is kept nice and clean and the lobby is beautiful but on a whole it needs a lot of work and get rid of whoever your chef/cook is - phones in room did not work, limited selection in gift shop overall I was very disappointed on this trip to your resort

Rooms were large and comfortable Property and amenities were nice

Bathrooms need updating Smoking in non smoking areas

Wanted to commend the service received in the main dining room. We were on a bus tour and each night we had a 5 course meal which was excellent. Our servers Andreana and Benjamin are on top of their game. They were efficient, quick, friendly and after 2 meals knew what drink you wanted without asking. They worked long and hard from breakfast, lunch and dinner and lwe loved their attitude - couldn't ask for anyone better. Beds were comfortable but the rooms could use some updating. They are working on it. Nice relaxing trip.

This is my first and last time ever coming here. We were guests of someone who owns a timeshare. This place is beyond rundown. It’s skeevy and straight up dirty. And while I try not to judge how people choose to spend their money, you have to be out of your mind to spend over $1000 a week to stay here. Please take advantage of Trip Advisor and go elsewhere. And the managers will tell you that they are renovating, but this place is beyond renovation. Buildings need to be torn down and built again. I’ve dubbed this place “meth-airy lodge”. And I haven’t even touched on the food! Caesar night pasta had bitter broccoli rabe, undercooked sausage and dry orecchiette pasta. The mussels were bad and the ‘charcuterie’ plate was a joke. For what they charge, they have some nerve!