Hilton Virginia Beach Oceanfront

Cherry was the only person that made our stay pleasant. Everything else sucked. Hotel is heavily under staffed.

Value for money.

I think that back in the day it was a nice property. It was starting to show its age. The staff were friendly and they gave us a bottle of water at check in. The housekeeping staff did a good job cleaning the rooms. Breakfast at Catch 31 was good( but not included in stay).

The elevators, it took forever to get one ( and get off of one). One elevator was out of service and there was an event taking place. We had to use the stairs to get to the top floor several times. The stairs were not clean. There was a big air blower in the hallway when we arrived, not sure what happened before we arrived. The air temp was set to 78 when we checked in. So hot in our room, took quite awhile for it to cool down after we arrived. The fire alarm went off ( not the hotels fault) but was annoying.

Location and pool

Location was good.

Broken elevator. Lack of communication.

Thank you Cherry for making our stay comfortable and enjoyable. We appreciate your EXCELLENT customer service!

We live in Virginia Beach and love the Hilton Ocean front hotel for its restaurant and location. We have stayed here many times prior to moving here. I am concerned of late as to how the restaurant is run, cleanliness of the restrooms, etc. we stopped in the bar for a drink one Saturday and dirty plates and cups remained next to us the entire time. The restroom was dirty and looked dated and worn. Please do not let the quality of this Hilton slide! It is important to the Ocean front and should be one of the best hotels to visit for a stay or dining experience at the beach.

The location was perfect.

We stayed on the south side with partial ocean view.on the 16th floor and the sound of the two huge fans,I believe the air conditioning unit was so loud you couldn't even hear the ocean.You couldn't hear anything!!! I would only stay at this hotel again if I stayed full ocean front.