Hilton Virginia Beach Oceanfront

The pools were closed the inside and out when calling about the inconvenience was approached with attitude and rudeness. Was asked if I could go to another Hilton sister hotel and was explained they did not do that but in my past experiences with Hilton they provided that accommodation. This was my 3 kids spring break and our only beach trip this year I will not be returning back to this hotel not because of the property or the accommodations but of the rudeness of the staff it was very unprofessional.

The food at the restaurant was delicious 😋

I enjoyed my stay

WARNING: Think Twice Before Booking Oceanfront Hotel Virginia Beach – Our Stay Was a Major Disappointment My partner and I stayed at the Oceanfront Hotel in Virginia Beach from May 21–24, and unfortunately the customer service we experienced was unacceptable. What was most disappointing was management’s response. When we raised our concerns, the manager simply stated, “Sorry about that,” and told us rooms are not cleaned unless guests specifically request it. Another front desk employee, Cherry, repeated the same explanation. At no point during check-in were we clearly informed that housekeeping service required a special request. Regardless of hotel policy, guests should not have to repeatedly call, visit the front desk multiple times, wait nearly an entire day for towels and washcloths, or be made to feel as though they did something wrong for expecting basic hotel service standards. We also observed other guests downstairs voicing similar complaints during our stay. After our first night, our room was never cleaned. By approximately 1:00 PM the following day, we had already called multiple times from our room and visited the front desk several times asking when housekeeping would arrive. Hours later, we were eventually told that housekeeping had “gone home for the day.” We then requested clean towels and washcloths, which also took an unreasonable amount of time despite repeated follow-ups. When housekeeping finally arrived, we were placing overflowing trash bags and dirty towels outside our room ourselves. Overall, the experience reflected poor communication, inadequate service, and a dismissive approach to legitimate guest concerns. We expected a far higher standard of hospitality and professionalism.

Incredible experience with the staff. Cherry and Alicia were very helpful and made the stay enjoyable. I would definitely come back, and hats off to Cherry and Alicia for great service!

I liked the view and the location was close to the stores.

The long wait at the elevator

Proximity, Catch 31 was excellent

Wish there were screens on the doors.

Awesome experience. Staff was extremely pleasant.

Unsafe and Disappointing Stay My Mother’s Day stay at Hilton Virginia Beach Oceanfront was unsafe and poorly managed. We were placed on a floor undergoing demolition with no warning. We woke up to debris, dust, and hazardous materials in the hallway — conditions that, as a licensed contractor, I recognize as OSHA violations. As an asthmatic, this was dangerous. The first front desk response was dismissive, though Christian provided excellent service and clarity. Our brunch order for nine arrived with only five meals, and we were told the restaurant ran out of food. As a Hilton Honors member and frequent visitor to Norfolk, I expected far better. I cannot recommend this property based on this experience.