Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

Pros: - Hotel is close to the airport, about 22 mins. - Property was quiet and not crowded when we visited in October. - Staff are friendly and very helpful. - Pools are clean and not crowded - Very family friendly and has a kids club - The property is slowly showing its age but it is well-maintained. - I really enjoyed the food from the restaurants- Frank and Lola's Italian and the asian fusion restaurants, Taco house and beach house. The asian fusion could use more kid friendly menu. Cons: - The shower walls and floors has brown coloured tiles and small patterns which I found irritating. There was quite abit of brown grout in-between the tiles. I didn’t look forward to showering and I always wore bathroom slippers to shower. With the brown colour, its hard to tell how dirty the shower area is. - The tap water had a strong rotten smell coming from it. Not sure if this because of the hurricane season time of year. - The area rug in our room could use some deep cleaning or complete replacement. - Our rooms were never cleaned on time. The staff typically comes between 1-3pm and that usually falls within the nap time for our toddlers. We'd tell them to comeback in a couple of hours. Sometimes they did and other times they didn’t or forgot. - Food variety is limited, especially for the breakfast and room service menu. Overall, our stay was okay.

Always a great trip

Stay away from it. Save your money and time

Our room was amazing, great service, excellent food…will for sure come back!

Margaritaville resort was very nice experience, relaxing and peaceful. My family stayed in this resort two years in a row. Meals and daily activities they prepared every day were amazing. We stayed in a ocean view room, it was cleaned every day changed sheets. Overall i recommend !!

I stayed at this property for 4 days and it was one of the most disappointing vacations I’ve ever had. The staff was very impolite, the room service was bad, and the so-called “all inclusive” system is a joke since you only get a few points that can be finished with just two beers. The food was extremely limited, and on three different occasions they didn’t even have beef or chicken, leaving us to eat tacos with only cheese. The photos online are completely misleading, there were no activities at all, and overall the resort looked nothing like what was advertised. Everything about this stay fell far below expectations, and I would not recommend it to anyone.

Perfect for relaxing

Solid experience with many small bumps along the trip. The staff at times didn’t offer much help after multiple request. The staff were nice. Definitely recommend for an older couple. Not much night life but they have events shown on their app. The road to get there is terrible but that isn’t their fault.

Property was very well kept! The staff was very nice and knowledgeable, and the cherry on top was no surprise taxes and fees upon arrival or checkout!!!!

Food was awesome, resort was extremely family friendly