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8.8 / 10 Guest Rating

Grand Hyatt Hangzhou

No.28, Hubing Road, Hangzhou, cn

Grand Hyatt Hangzhou - main view

About the Property

Luxurious Accommodation
Grand Hyatt Hangzhou boasts elegant rooms with ironing facilities, flat-screen TVs, and luxurious bathrooms. Guests can enjoy free toiletries, slippers, and bathrobes for a comfortable stay.

State-of-the-Art Fitness Facilities
The hotel features a 24-hour fitness centre with top-of-the-line cardio and strength training machines, Power Plate platforms, and TRX trainers. Guests can also unwind in the indoor heated pool with a skylight ceiling and West Lake view.

Culinary Delights
With 7 on-site restaurants and bars, guests can indulge in a variety of local and international cuisines. From local flavors to global dishes, there's something to satisfy every palate at Grand Hyatt Hangzhou.

Experience luxury and convenience at Grand Hyatt Hangzhou. Book your stay now for an unforgettable experience.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Guests are required to show a valid government-issued ID card or passport upon check-in. Please note that smoking is not allowed in all rooms. Please note that the onsite restaurants, bars and facilities may have limited services until further notice. According to the new regulations of Zhejiang Domestic Waste Management Regulations, starting from March 14, 2022, the hotel will no longer actively provide single-use items such as toothbrushes, combs, bath wipes, razors, nail files, shoe wipes, etc. For use, please consult the hotel.Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

King Room with Lake View - Photo 1
King Room with Lake View - Photo 2
King Room with Lake View - Photo 3
1/3

King Room with Lake View

Featuring panoramic West Lake view from a bay window, this room is a spacious 36-square-yard room featuring modern decor that complements a king-sized bed, marble bath with separate tub and shower and work area with enhanced lighting and high-speed Internet access. Deluxe amenities include daily newspaper, turndown service and digital television are offered.

40 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Room 1 King Bed Lake View

Non-refundable
Room Only
20% OFF$455

$364

Includes taxes & fees

Room 1 King Bed Lake View

Non-refundable
Breakfast Included
20% OFF$524.01

$419.21

Includes taxes & fees
Twin Room with Lake View - Photo 1
Twin Room with Lake View - Photo 2
Twin Room with Lake View - Photo 3
1/3

Twin Room with Lake View

Featuring panoramic West Lake views from a bay window, this room is a 36-square-yard room featuring modern decor that complements plush twin beds, marble bath with separate tub and shower and work area with enhanced lighting and high-speed Internet access. Deluxe amenities include daily newspaper, turndown service and digital television are offered.

40 sqm
Sleeps 3
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Room 2 Twin Beds Lake View

Non-refundable
Room Only
20% OFF$455

$364

Includes taxes & fees

Room 2 Twin Beds Lake View

Non-refundable
Breakfast Included
20% OFF$524.01

$419.21

Includes taxes & fees
King Room - Club Access - Photo 1
King Room - Club Access - Photo 2
King Room - Club Access - Photo 3
1/3

King Room - Club Access

The spacious triple room offers air conditioning, a minibar, as well as a private bathroom featuring a bath and a shower. The triple room provides a tea and coffee maker, executive lounge access, a seating area, a wardrobe and a TV with cable channels. The unit offers 1 bed.

40 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Club Room 1 King Bed (Club Access)

Non-refundable
Room Only
20% OFF$431.06

$344.85

Includes taxes & fees

Club Room 1 King Bed (Club Access)

Non-refundable
Breakfast Included
20% OFF$500.06

$400.05

Includes taxes & fees
King Room with Lake View - Club Access - Photo 1
King Room with Lake View - Club Access - Photo 2
1/2

King Room with Lake View - Club Access

On the upper floors of the hotel, this room enjoy superior accommodations offering panoramic West Lake view, plus modern interiors including a plush king-sized bed, marble bath with separate tub and shower and work area with high-speed Internet access. Exclusive amenities include complimentary one-hour club lounge boardroom usage and Regency Club lounge with Continental breakfast, afternoon tea and evening cocktails are offered.

40 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Club Room 1 King Bed Lake View

Non-refundable
Room Only
20% OFF$526.85

$421.48

Includes taxes & fees

Club Room 1 King Bed Lake View

Non-refundable
Breakfast Included
20% OFF$595.84

$476.67

Includes taxes & fees
King Room - Photo 1
King Room - Photo 2
King Room - Photo 3
1/3

King Room

Bustling city views welcome you to a spacious 34 - 36 square yard room featuring a plush king-sized bed, work area with enhanced lighting and high-speed Internet access and an elegant marble bath with separate tub and shower. Modern decor and deluxe amenities such as digital TV, daily newspaper and evening turndown service are offered.

40 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Room 1 King Bed Garden View

Non-refundable
Room Only
20% OFF$443.03

$354.42

Includes taxes & fees

Room 1 King Bed Garden View

Non-refundable
Breakfast Included
20% OFF$512.03

$409.62

Includes taxes & fees
Twin Room - Photo 1
Twin Room - Photo 2
Twin Room - Photo 3
1/3

Twin Room

Bustling city views welcome you to a spacious 34 - 36 square yard room featuring plush twin beds, work area with enhanced lighting and high-speed Internet access and an elegant marble bath with separate tub and shower. Modern decor and deluxe amenities such as digital TV, daily newspaper and evening turndown service are offered.

40 sqm
Sleeps 3
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Room 2 Twin Beds Garden View

Non-refundable
Room Only
20% OFF$443.03

$354.42

Includes taxes & fees

Room 2 Twin Beds Garden View

Non-refundable
Breakfast Included
20% OFF$512.03

$409.62

Includes taxes & fees

Guest Reviews

8.8
Excellent415 verified reviews
AI Summary

Guests highly rate the excellent location and frequently praise the friendly staff.

Categories

Cleanliness8.3
Service9.3
Location9.3
Room Quality8.8
Amenities8.8
Value for Money8.3
Food and Beverage8.8
Overall Experience8.8

Select topics to read reviews

3
36gustih
Verified booking
Business
Standard Room
Stayed in Jan 30, 2026

"Fabulous Hotel"

10.0

I had a wonderful stay at Grand Hyatt Hangzhou and was extremely satisfied with my experience. The room was beautiful and offered a fabulous view, making my stay truly memorable. Breakfast was excellent, with a wide variety of high-quality options to choose from. The hotel’s location is perfect—right by West Lake, with shopping areas just a few steps from the entrance. The reception team was very professional and helpful. Special thanks to Viola, the Director of Rooms, for her outstanding service and attention to detail. I would highly recommend this hotel and would love to stay here again.

Helpful?
S
Seung ChankrKR
Verified booking
family_with_children
Standard Room
Stayed in Jan 29, 2026

"Good"

5.0

By the lake.

Hot water was not available in the shower booth. I claimed it next moring but it was still the same in the evening. I could not shower with enough hot water. Only little hot water was available and it made me cold during shower.

Helpful?
3
391celestialy
Verified booking
NONE
Standard Room
Stayed in Jan 28, 2026

"A must-stay in Hangzhou"

10.0

Beautiful place to stay right on the shores of Westlake, and the musical fountain that plays every evening is right in front. The service is impeccable from the moment we arrived till checkout. The gym is well-equipped and has a good view of the heritage streets. The swimming pool is amazing with natural light, and the changing rooms have sauna and hot pools. Great way to rejuvenate morning and night after long walks in Hangzhou. Must try the 28 Hubin Road restaurant, it is awesome.

Helpful?
M
MohammedaeAE
Verified booking
solo_traveller
Standard Room
Stayed in Jan 25, 2026

"Exceptional"

10.0
Helpful?
E
ElmeligyegEG
Verified booking
family_with_children
Standard Room
Stayed in Jan 24, 2026

"Good"

1.0

maintenance noise every day was very disturbing.had to make complains .no compensation was made

Helpful?
M
MamtadeDE
Verified booking
extended_group
Standard Room
Stayed in Jan 24, 2026

"It was an excellent stay and experience"

9.0

Alles ok

Helpful?
L
LOLcakesSYDNEY, NEW SOUTH WALES
Verified booking
Business
Standard Room
Stayed in Jan 21, 2026

"Grand Hyatt"

10.0

Excellent hotel with great buffet breakfast and modern rooms. A special mention to staff in the lobby Evan Zhu for his warm assistance

Helpful?
C
CatherineusUS
Verified booking
extended_group
Standard Room
Stayed in Jan 20, 2026

"Exceptional"

10.0
Helpful?
S
Sing LiauAU
Verified booking
extended_group
Standard Room
Stayed in Jan 20, 2026

"Definitely returning :)"

9.0

Everything

Nothing

Helpful?
F
FendiidID
Verified booking
family_with_children
Standard Room
Stayed in Jan 20, 2026

"Good"

3.0

perhaps only the location

old hotel, aircon was not working well. initially was assigned a room at the further end of the corridor which was very far from the lift. staff helped relocated my room to the other wing which was closer to lift. However aircon on both rooms did not function properly and when i turned on the fan to max, it made noise that make it difficult for me to sleep. There were also many ants on the table tops near the TV

Helpful?
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