Grand Hyatt Hangzhou

The location on the lake was amazing. it was my first time in town. this was one of the best hotels i've stayed in. Jimmy at the front desk was outstanding.

I wish i could have stayed longer.

The location of this hotel is good, in that it is right in front of West Lake and major shopping/eating places. It is at the livelier, more bustling part of West Lake, although it is well shielded from noise. If you prefer the more serene parts of West Lake, then other hotels may be more suitable. The lounge is grand in the typical style of a Hyatt hotel. While this hotel is 5-star, there is something about it that does not match its external luxury status. As a family, we booked 2 rooms of the same type at the same time under 1 booking. However, we were placed in 2 rooms at opposite ends of the hotel wing, and the walk between rooms is ridiculously long. If you look at the photos of the hotel exterior, you will know what I mean. The hotel also does not seem to value making its guests feel welcome. Staff don't say hello or smile when they see you along the corridor. Same experience with breakfast - no smiles, just perfunctionary showing you to your table. Tables have no placemats and cutlery is placed directly on bare tables - strange for a high end hotel. The restaurant is either terribly busy or understaffed, because nobody comes to clear the empty dishes on the table unless you call one of the wait staff to do so, and they are also stone faced. The hotel valets are much friendlier though. Overall, the hotel staff needs better hospitality training.

Very convenient location. Near to scenic areas and stones throw away from central shopping.

Nothing much personally. Did not encounter problems I read in other reviews like smelly room etc.

地理位置无与伦比，去哪里都近在咫尺。无论购物还是逛西湖。大堂和早餐也非常棒！

空调系统太老，我们很怕热，但是空调无法自己调节温度导致第一晚说不着，冬天室内温度25度还是太热了。没有窗户，也无法自行调节，好在酒店还是很好，第二日给我们换了一个有平台花园的房间，空调似乎也可以调节。

Convenient, clean best view .

We are happy with our stay in this hotel

Best hotel and best location among all I had stayed before in China.

Not cheap