Petra Heart Hotel

The best place to stay

Firstly all the reception staff were so nice - smiley, helpful, courteous and all with very good English. The lobby was large and light and included the breakfast room (if a little bland and characterless). Our room (for 3) was a good size and was airy and comfortable and clean with comfy beds and pillows. The bathroom was fine for size although the shower cubicle was a little small. Complimentary snacks and water were provided which was nice. The hotel is nicely located close to many good restaurants. While all guest parking is on the road we didn't have trouble finding a space over the 3 days. The hotel is only a short drive (but quite a long and hilly walk) from Petra (free) car park. We were all very pleased with the quality of the hotel and found it great value for money.

Breakfast was average. The wifi wasn't very strong in the room and took a while to load, but was fast in the lobby. A few things needed dealing with in the room (a broken toilet seat, the safe didn't close, the safe wasn't attached to the wall so someone could walk off with it - which isn't really a 'safe'). On mentioning the toilet seat and unclosing safe to the reception staff quickly dealt with it but I guess someone should have checked it was all functioning before clients entered the room. The room's wardrobe was nice and large but as 3 people were staying we needed more hangers (only 4 provided) as well as more hooks in the bathroom for all the used towels.

We enjoyed our stay at the Petra Heart hotel very much. The staff were friendly and extremely helpful. The room was clean and well equipped, even included free snacks (which came in handy for our hike in Petra). The location was great, only a short ride (3 min) to the visitor centre and a short walk from shops and restaurants. We would definitely stay here again and recommend anyone who is visiting Petra.

Very good customer service from all of the guys there. 10-15 min walk to Petra. Clean and quiet location.

The staff welcomed us warmly and made us feel home. Very reactive to any request. The bed is very comfortable and the room spacious. The room was very quiet for an excellent night sleep, despite being in the heart of the city center. The breakfast, local style, very nice.

The decoration of common areas could be warmer. The lightening in the room could be improved (the bedside lamps were not working independently from the main ceiling lights.

The staff were very friendly and accommodating

Very helpful staff with good suggestions 😃

Petra Heart Hotel is a true gem in the heart of Petra and is started with the staff who were very friendly, helpful and resourceful. The rooms were clean and the water pressure and heat was a stress relief after hard days walking. The food was great.