Holiday Inn Express Toledo West - Napoleon by IHG

We have stayed here before, so it is a very convenient place. We visited family and went to a local fair. We needed a place to stay that was close to both.

Our Room was dirty and had blood on the bath tub, black hair inside tub, in the sink, and on the tile walls. We found dirt and debris and black hair between the sheets,and called 5 times for clean sheets. Housekeeping was unprofessional and rudely insinuated we were lying about the hair, dirt, etc. We showed her the evidence as well as semen stains on both box springs. Bedside lamps were both broken with flickering lights & Phone Charging ports not working. Housekeeping told us to turn lamps off for safety. Hot tub was closed for repairs. Laundry room and work out area were locked. 1st we were told it was due to a party, then we were told it was locked every Friday, Sat. and Sun. Each time we needed to attend the washer or dryer, we needed to find the one staff member working the night shift, and wait for her to unlock the laundry room. Web site states the gym is open 24 hours, but in reality it is locked Friday through Sunday, with access given by finding a staff member. One of their 2 washing machines were broken,so I stayed up until 4AM doing laundry. Continental breakfast is advertised 7-10am, but staff closed it at 9:30am. We had a 10 hour drive & counted on eating breakfast at the hotel. When I stated that we were verbally told that breakfast ended at 10AM & it was in writing on their website, a female staff member began yelling at me. The male manager kindly brought food items out afterwards. He was the only professional and courteous staff in the entire hotel.

The hotel was so clean and the staff were all very helpful! The hotel was recently renovated and looks great!! The pool was great and they had a hot breakfast for us! The outlaw smokehouse close by us delicious!

Was charged almost 70 dollars more than what i booked it for, there was nothing online stating the pool and Jacuzzi were being redone.

Great location for my trip

Needs recycling.

I did not like was when i booked it said nothing about the swimming pool and hot tub was down permanently,due to a leak in the pool ,which i did not see no water going downcin the pool,and what that has to do with the hot tub not in use,at least they need to be honest with you,i think that they did not want to mess with it,if the pool was leaking then why was their water in the pool

This location does not meet the standards of the Holiday Inn Express chain. This location appeared to be a family managed operation and run with minimum standards. The bed springs were squeaky and there were cobwebs in the room, and breakfast did not meet my expectations as a paying guest. Unlike the Wauseon location which gave you a selection of omelets, bacon, sausage, biscuits and gravy, hashbrowns, and a variety of Danish and muffins, the Napoleon location's breakfast consisted of the same daily minimal selection of watered-down, tasteless scrambled eggs and sausage, watered-down juices, and virtually no selection of Danish except for the same cinnamon bun day after day. Comparatively, this was a 'continental breakfast' at best. In short, keep driving and reward yourself with a better experience elsewhere.

Wen we arrived our hotel room door did not need a key to open, we simply pushed it and it easily opened. We told the front desk on the day we arrived, the fix we were told was to pull the door extra hard—which we had already tried multiple times. Two days late when we checked out, no one had come to fix it and the door still could be pushed to open. The hotel was fully booked and there were no open rooms to move to. The front desk staff was horribly unhelpful. The walls in the hotel are extremely thin, I could hear entire conversations in the room next door. We were staying at the hotel for a baton competition, we did not get back to the hotel until after 10pm. The kids needed showers and to get to bed. Just the normal movement in the room caused the people in the room below to complain that we were being loud and that we were stomping around. No one was stomping, the tv was off, there was no music being played, I had two sixteen year old girls in the room with me, they were trying to get ready for bed, they had to be up early the next day—no one was jumping on the bed, there is just no insulation or any any sound proofing to keep normal footsteps and moving about in the room to keep from sounding loud. There were a total of 3 people in my room that had 2 queen beds. When I went down to ask for more towels (we were only given two towels for three people) , I was told we had too many people in our room and that due to Covid ONLY two people were allowed in ANY hotel room. At that point I was done, it was more of a hassle to stay at this hotel to be close to our competition, then it would have been to stay further away and drive. Next year we will stay in Toledo and drive.

The hotel is very clean. However the pool is closed and its idea of a hot breakfast is powdered egg and precooked bacon. Reception is so glum, no smile, no greeting. Had prepaid room with Priceline. The first room we were assigned had a window blocked by a brown/red ROOF even though the hotel was EMPTY. After refusing the "roof room" we were reassigned a third floor room with same facilities but with a clear view. The front desk personnel in the morning were just as glum and unpleasant as the lady we checkedin with the night before. I greeted the south-Asian lady who was on desk with a cheerful good morning... I got a stare and no response. A gentleman who was in the back room cleaning (I assume husband of front desk person did nod in our direction) I have also been charged for something thzt I know nothng about. I will be disputing that charge through my credit card. So beware: Unfriendly terribly mopy staff, closed pool, and terrible! hot breakfast. Otherwise enjoy. Note: There are no restaurants nearby. (The people in the fast food place we went to about a mile from the hotel had very sad unfriendly persons there too. Is it something in Napoleon's water??