The Bridge House Hotel

It was in a convenient location and it was cheap

The building and room was very tired looking. In the corridors there were cobwebs and generally looks ramshackle. The room and bathroom look to just get a wipe round with a cloth, I suspect there is no ‘deep’ clean although it is so run down you probably wouldn’t notice. The towel rail was on for about 3 hours on a very warm night, there is no way of turning it off. There is an aircon unit in the room but you cannot operate(system says centrally controlled). The bed was ok although the under sheet didn’t fit. It was very cheap so if all you need is a bed for the night and you aren’t expecting much then it will just about suffice.

Nada

La falta de limpieza, que no invitaba ni a meterte a la ducha. Las cortinas de la bañera estaban canecidas...PARA OLVIDAR

Location near to Gatwick airport

No hot water!!! Couldn't take a shower. Reception unhelpful. Issue not resolved.

The location for Reigate was good. It once would have been a prime hotel. Best avoided

The hotel staff were disinterested, the room was dirty and unkempt. There was no toilet paper and no hot water at all. We had cups and teabags but no kettle. The beds had big painful springs in and were noisy and uncomfortable. There was absolutely nothing about the room that was acceptable. The rooms were not fit to be for paying guests more like a place to rest if you had no other option..

Sticky dirty counter tops on room from beer No towels Very run down

Was a great location.

Was very run down, broken windows by the fire exits. Room smelt of smoke badly. Didn't have the facilities open listed. And people coming an going all night.

Nothing

Absolutely terrible experience from start to finish. The customer service was awful, and the receptionist was rude and completely unhelpful when I raised concerns. The room was in a shocking condition, with empty beer cans left behind, exposed nails creating a safety hazard, and mould visible around the room. It was dirty, unsafe, and nowhere near an acceptable standard for paying guests. To make matters worse, I was told that if I submitted a refund request through Booking.com, the hotel would approve a full refund. I did exactly that, only for them to go back on their word. Instead of a full refund, I received just £3, which felt like an insult. Poor customer service, poor cleanliness, and broken promises. I would not recommend this hotel to anyone and genuinely question how it is still open.

Location and price. Clearly committed to safety and security (fire/room locking arrangements).The staff I met were pleasant. The check in systems key codes and parking worked fine. Wi fi etc worked.

Facilities were limited. It showed its age.