Express Inn & Suites Houston Katy

Friendly staff

Very nice beds

Nothing. The photos advertised are from once upon a time. Communicating with the staff is nearly impossible.

They advertise complimentary breakfast on booking platforms; it is not the case.

Price

The manger was rude

The worst experience in check in, lady with a bad attitude. I had to leave without any refund from hotels. Com no one couldn’t help

Забронював номер на 8-9 серпня (на 1 ніч) після прибуття на місце мені сказали, що номер заброньовано на 9-10 серпня. Вони попросили мене заплатити 992. І дійсно, вони показали мені, що у них є така дата, У мене в додатку була інша. Я заплатив за потрібну ніч і більше не залишався. Вранці в готелі мені сказали зв'язатися з booking для повернення коштів за ніч, які я не використовував there is still no money, as well as an explanation

Lady was rude and a liar tried to chharge an upfront 50$ cleaning fee for a service animal. Even we it stated nothing on their website

Will not stay here again

Very noisy room due to location, due to single pane windows, gap between door and door frame, feel vehicle noises from Hwy I-10, also from L2. As advertised, there was no breakfast, except baby muffins. Apple and Orange Juices were dispensed diluted with water.