Express Inn & Suites Houston Katy

It is just ok. Nothing to brag about but a place to sleep if you are looking for a place to sleep in that neighborhood.

Room smells bad and dirty, service was even worse. I will recommend this place to anyone. This place feels like old dirty country house with a mean housekeeper that does not care about the property or service. It’s like “take it or leave it”

It is just shameful of Wyndham for this to be called by Wyndham. It is the most inhospital hotel I have ever stayed in. WYNDHAM SHOULD BE EMBARASSED. The hotel is relatively clean but dated and some of the plumbing doesn't and appliances don't work well. The first day I was there the toilet overflowed but I was able to fix it and it worked passibly until I left. Then my friend who payed for the room came by to visit me and while she was there the manager called me to say I owed her $10 for my friend visisting for like 30 minutes. The manager is just insanely intrusive. She will unlock your door at any time and start screaming at you. I saw this in other reviews. The checkout time is 11:00 a.m. and at 8:00 she is opening my door screaming at me to leave and threatening to call the police. As I was gathering my things, she started coming into my room and throwing my stuff out into the parking lot. Then while packing up the car a cup of coffee was spilled in the parking lot and as I'm still trying to load up the car, she throws a bucket of water on the spill and me while I am trying to leave, Then, she once again threatens to call the cops. At this point I'm telling her to go ahead and call them because she is getting really crazy, grabbing me by my belt and doing everything she can to provoke an argument. So we leave and say good riddance. But she was not through being the hotel manager from hell nightmare because then I received a call from her telling me that the toilet was messed up and wouldn't flush. She accused me of putting a towel in it, so she was going to charge me $50. I told her good luck because of the way she behaved the entire 3 days, I foresaw her doing such a thing and had already put a hold on my card. Little does she know I have connections with Wyndham that are way higher than she and after the way I was treated I have no problem putting some effort into making sure they are aware of the utter rudeness, complete lack of good common sense and hospitality at this facility.

Not friendly, Bugs in the room, used towel hanging in bath room. Will never return

nothing

bad parking vending machine didn’t work they don’t clean rooms daily floors were dirty pillows and blankets were stinky

The manager UNLOCKED MY ROOM AT 11:01 AM Screaming that I needed to get out. She was swarming around OUTSIDE my room at 10:30AM . I was already packing things into my vehicle. (Which is how I spotted her. no biggie cause I was headed out.) While I was leaving ..my daughter decided to just poop on herself it was messy... everywhere... I couldn’t pack her into a vehicle like that. So of course like any mother I changed her. She unlocks my room, barges into my room, comes Inside. And threatened to charge me if I didn’t leave immediately. I pointed to my daughter who I was in the midst of changing, in an empty room, w the CAR OBVIOUSLY RUNNING... She continues to threaten us to leave...she scared my daughter she was screaming so loud!!!! for us to leave like we were harming anyone and threatened to charge us again. I wish she would have just charged us for the extra 5 minutes instead of experiencing her attitude. It was HORRIBLE. Mind YOU THE MICROWAVE WAS EXTREMELY FILTHY & so was the mini fridge. If you have a family do not stop here. Only rating one star cause I have to. I have never experienced this anywhere I’ve stayed. She was so angry I had to write a review. It was ridiculous.

Reserved room with hot tub. Well hot tub room not working. Then ice machine doesnt ever work.

Older motel expensive for condition. Killed several bugs in room

When we got to the room it appeared that the room had been used or not cleaned appropriately. We went back to ask for another room and were denied because “she was short maids”. The website offers parking for bus, and RV. I had a medium Penske truck pulling a trailer and there was ZERO chance to get into that “bus and RV “ spot. Maybe a car with a 10 foot trailer!!! I would NOT go back there if it was free!! There was no shampoo to shower with:( Only positive ….. easy on and off of I-10.

wish i wouod havw taken photos, i just left the room after seeing a dead cockroache on the bathroom floor. definitely not like the picture no way was i getting into the “suite” bathtub. Overall disgusting