Grand Canyon Railway Hotel

Great time . Enjoyed the train ride and accommodations and lunch at Grand Canyon layover. If it was cut short an hour it wouldn’t hurt. We didn’t get back until 6:00 pm 5:00 would have been a little better . Long day

Upon arrival we were greeted by some nice receptionists. We went to our rooms and saw that they were okay, and not too clean. But what was really horrible was the food ! It was absolutely disgusting and seemed like it had been there for days. The buffet was free, but at what cost? You’re better off eating at McDonalds or at the pizza restaurant in the downtown area. Food was frozen hospital food with no flavor whatsoever. Please improve the food! I know it isn’t a five star hotel, but it’s really unacceptable. The train was so fun! Although you don’t get enough time at the canyon, the experience is beautiful, if you want to ride the train, just take the train. This hotel is below average. Also, the alarm went off twice in the middle of the night and woke my mom up.

My husband and I were pleasantly surprised with the vacation package that Grand Canyon Railway & Hotel offered. The room was decent for the price. The train ride was absolutely memorable, especially with the care of our PSA, Rob! There were entertainment, laughs, information, and snacks throughout the trip. However, the breakfast and dinner from Fred Harvey Restaurant were the low point of the trip. The presentation and the taste of the foods were not up to par. Still, we would love to return for the train ride and the stay.

The train that takes you to the Grand Canyon was a great experience. Train staff were very professional and personable. The crew member in our car was a great guy and made the trip very enjoyable. We took the train into the park on a Friday and came back to Williams on Sunday. Luckily we had the same crew member in our car (Rob) on both days.i highly recommend the train. It is a great way to visit the Grand Canyon and learn alot about the area on the way.

We stayed here as part of the railway package. Rooms were clean, beds were comfortable. Staff was excellent, well trained and polite. Package while not cheap, was a good value as it was one night accommodation, round trip to south rim, breakfast and dinner at the buffet.

The mock robbery on the train covers up the actual robbery of when you buy a ticket. Save yourself the heartache and simply drive from Williams to the canyon. You have more freedom and $1,200 in your pocket to have a truly great time when you get there. Not at all worth the $$$

We stayed in room 1158 and the room was gross hair stuck to ceiling in the bathroom and some yellow nasty goo all over ceiling. Don't eat at there buffet expensive for what little there is. We stayed on new years eve we went out side to bring in the new year firework show it was raining and cold they had heaters out but knowone could light them finally one person got one going and a man came by and said we cant use the heaters. So the kids are cold and wet but hotel didn't care about families staying warm.

I stayed at the Grand Canyon Railway Hotel and took the grand tour bus to the canyon. The staff was friendly. The views were spectacular and the bus spared us from too much time on our feet. Everything was timed so you had to keep your eye on your watch so that you were not late for the train or the bus. My day was wonderful.

I stayed at the Grand Canyon Railway Hotel and woke up to a complete power outage, making basic amenities like light and heat unavailable. The room was dark and freezing, with temperatures in Williams as low as 25 degrees. I couldn’t charge my electronics, and the complimentary breakfast was missed because the restaurant’s power was out. Staff said the power would be restored by 10:30, but our check-out was at 11, so we left without any of the amenities we paid for. When I called to inquire about compensation, I was told they would only refund the breakfast, despite being charged for a room that lacked essential services. The lack of meaningful compensation or assistance from management, including Director Alexander Anderson, was extremely disappointing. I would not recommend this hotel if you value comfort and fair treatment during unexpected issues.

The company must have Emergency Preparedness Plan in case of Power Outage for immediate execution. No light was provided in rooms when the power went out .