Grand Hotel Llandudno

Meet and greeting. Terrible. It looks like the receptionist sleeps in a room behind reception. The place looks like a Working site ,cement bags everywhere .room ok but not allowed to go in balcony and £20 extra for a sea view coffee machine to dark to look at instructions as is not a ceiling light ..toilet floor is paint drops everywhere,maintenance need to cover floors before painting. Shower head sprays everywhere. And if you want a bath get your own bath soap and taps. ,in the bath. Really disappointed. House keeping is great but cob webs on balcony doors .Hopefully they will invest in the hotel and make it great again.most important is meet and great.and explain to your guest what they're up to before you charge £20 more for sea view with a balcony that we can't use .hope this coment will help you and hopefully I will see you again in the future.

Me and my wife have just got back from a 2 night stay at the grand, we did a night last year and enjoyed it so booked again, Check in is from 3pm, rooms are basic and clean although we did find someone's toothbrush behind the bedroom cabinet and a half eaten bar of chocolate under the bed so a bit more checking wouldn't harm, We didn't eat here so can't comment on food, plenty of people seemed to be though there are plenty of reasonable places to eat in Llandudno, Bar prices are reasonable could do with a bit more choice Tetley's was off all weekend which was a shame  Entertainment at night is a couple of singers then karaoke it's a nice atmosphere and they are both very good and likeable  Don't go and expect luxury the reception and the downstairs is nice and original the rooms aren't or our rooms haven't been, for what we paid we are more than happy with it and are looking to book again when the dates come out, Tip if you fancy a nice walk turn right out of the hotel and walk round the orme and back into Llandudno took us about 2.5hrs lovely views, there's a cafe half way up

Went with myself and 3 friends on a coach tour , Hotel was bit run down ,bed was clean bathroom could have been cleaner , food wasnt 5 star but edible and plenty of , staff were all lovely entertainment was great throughout day and evening all good singers was over bells so might have been more entertainment than usual bar was deffinatly reasonably priced for a hotel , night before was due to leave had few strange things going on between 2 am and 4 am with voices lights and heavy breathing was bit freaked out so recorded sounds to let my freinds here as they wouldnt have beleoved me . They were saying someone was having a party but it was deffo not that and a lot of clinking and clunking noises , then i heard it has a reputation it is haunted well i do agree i never shut an eye all night after hearing what i heard and listning to the recording there was a light flying around room that i couldnt see with the naked eye but was on phone deffo spooky

Having read some of the negative reviews on here, I approached the hotel with some apprehension - it was the hotel used by a coach travel company and the only one offering a single room. So I wasn't expecting much. I couldn't have been more wrong. The room was simply furnished but warm, comfortable and (most importantly) immaculately clean. The en-suite was equally clean, rather in need of a refurbishment but everything worked, the over-bath shower was like standing in the way of a jet wash (I doubt I've ever been cleaner!) and the water was consistently hot. Yes, things looked a bit tired and dated but, frankly, so do I ... and the place dripped with character, a magnificent entrance lobby, fantastic views over the bay from the lounges and any rooms on that side of the building (these are premium rooms) and you could sense its former opulence. In its heyday it attracted people like Lily Langtry and Winston Churchill as well as, ahem, Margaret Thatcher. Food was perfectly acceptable if unadventurous - it knows its clientele, coach tours of people in their sixties, seventies and above want things with which they're familiar. Buffet service, help yourself to as much or as little as you want. The menu was rather limited - three main courses at dinner - and, if you're vegetarian (as I am) you need to request this from the staff at each meal. Which is actually a good thing: I have frequently gone hungry at buffets because the carnivores have thought, "Ooh, that looks nice," and grabbed all the veggie food before I got to it. But it's worth knowing that you do need to ask; nobody told me on the first night and I had to concoct a meal from salad, potatoes and so on. The cabaret in the downstairs bar (the ballroom, back in the glory days of the hotel) was pretty grim - a guy belting out a medley of 1960s to 1980s hits with no particular attention to details like tune ... But most guests were of an age to want to listen to Michael Jackson, Queen and so on covers, even though I'm roughly that age too and nothing would be less appealing to me. One man's meat, as they say ... The main bar on the Reception level was much quieter and really did feel like the lounge bar of a decent hotel. Drinks were very competitively priced, cheaper than my local pub. Staff immaculately dressed, polite and attentive. Across the hotel, the staff were brilliant. best of any hotel in which I've stayed - and that's quite a few, including some top names. Attentive, pleasant and they didn't stand around chatting to each other while on duty. They had the skill of knowing just how long to leave you after finishing a course before taking away the plate so that it neither looked as though they were hovering over you nor that they'd forgotten you. Excellent. Bar staff were just as good and made you feel as though you were the most important person in the world at that point. Exactly as it should be. Downsides. The balconies to the rooms are closed off for safety reasons. The decor in the bedrooms (but not the public areas) is a bit dated - woodchip wallpaper, things like that. As mentioned, the bathrooms are seriously dated. The former access from the hotel to the pier is closed and looks to have been so for decades. And if you do come by car, parking is some distance away on public car parks for which the local council will charge you an arm and a leg during the daytime although (at the time of writing) it's free overnight. Would I go back? Definitely. For three nights half board, travel from the northeast and a day tour of Snowdonia, the cost was £199 per person (£45 extra if you're travelling single.) That is amazing value, and it's a bit churlish to complain about dated bathrooms when you're getting this level of service in this location for that price.

Went on the 23rd to the 27th Dec,we had a really nice time.someone gave a false review and said entertainment went on till 2am.thats just not true ,it finished at 10 30 every night,staff were lovely,food was basic ,but ok,clean bed, comfortable lounge with good entertainment, very good value for for money,want more,then pay more.

Me and my boyfriend having taken the reviews into account we stayed here Saturday night we have always wondered what it was like to stay here we had a room over looking the sea which was very beautiful even on a winters night and day I took some photos and videos on the balcony we had our food out at the local restaurants in Llandudno which were very nice the thing at night that was a little bit of a pain cause we were on the 4 floor at night it was very windy which caused the balcony floors to whistle which after a while it soon settled i can't really blame the hotel for that i totally understand this is an old building id love to come in the summer and catch the views then x

I travelled with a coach tour and stayed here for 4 nights.The room I had was a twin with ample towels,tea and coffee tray supplied.The room was ok for me though decor quite plain with no pictures.We had a bath but no shelf in bathroom for toiletries. Food was good and a good choice of dishes.Chef was constantly topping up the breakfast items.Restaurant staff are all wonderful especially Jo and Andrew who were both so gracious.Nothing was too much trouble. Night reception staff and Paul the Asst Manager also wonderful in way their customer skills were shown. The hotel is an old hotel but it's Prime location and wonderful staff have shown me the wow factor in staying here again.

Location good, Atmosphere okay, Rooms well once I got up off the floor in shock 😮 and double checked I had checked into the hotel and not youth hostel. I can only describe it as a broom cupboard with a bed in. Bits of plastic on the floor , no light above the bed or anywhere to be seen, mould on curtains. Bathroom well need I say more. I did request to be moved from the hostel to the hotel I was finally upgraded. The staff in restaurant are lovely, food okay but the hotel once you past the ground floor I suggest you go not expecting a lot. So I understand the Beetles and Winston Churchill stayed there. The Grand is not very Grand after all.

We arrived at the hotel on Monday 1st December. I was surprised how nice the downstairs looked on 1st arrival. We were checked in and told which lift to take with our own baggage. I am 77 my friend is 88. We had no help at all from the staff. We ended up on different floors. After we struggled I was shocked when I opened the door. The room was disgusting. So I went back downstairs to complain. I was given another room which wasn't much better. The food was cold. We had gone for the Turkey and tinsel package. Which we didn't get. Very very disappointed my friend has never been one b4 and was so excited to go. She couldn't believe how horrible everything was. They told us there was no housemaids so you had to make your own bed. No fresh towels daily plus we had to get our own tea coffee from reception. I can promise you one thing. THAT IS WE WILL NEVER STEP FOOT INTO YOUR HOTEL AGAIN. We will not recommend it to anyone.

The hotel is well placed to access everything in Llandudno. I have mobility issues and you do not have to climb any steps, it is all ramped and there are lifts. We were a little sceptical having read some dreadful reviews but… The hotel was very clean & lovely and warm. The staff are, without exception, very cheerful, friendly and obliging. They all appear to work very hard. As stated in other reviews, the dining is self service which I don’t have a problem with. All the food was hot and there was a varied menu. The Turkey meal was similar to that at a Toby Carvery…Michael & his team work very hard. The dining room and the downstairs was decked out with Christmas decorations. When we arrived, we found we had been upgraded to a Premium Seaview room with balcony. We chose this hotel on our Caledonian Turkey & Tinsel week. I’m glad we did. It suited us very well. Obviously in its heyday this hotel was magnificent but ignore the rubbish reviews. There were some people staying there who moaned about everything…obviously not enough to occupy themselves with!