Grand Hotel Llandudno

Room was spotlessly clean and warm. The hotel has had a lot of work done since I last stayed. Its looking much better since the upgrade began. My only negative was the bed was way to firm for me. Otherwise no complaints, well done on the upgrade so far. Keep up the good work.

Had a problem with the first room because of health issues.The girl on reception could not do enough to sort another room for me even running up and down checking which room would be suitable for me.The room I was given had a wet room ,balcony and seaview.It was spotlessly clean.I would recommend this place to anyone.

Good location close to town centre, beach and bus stops. Atmosphere awful. Dining room was reminiscent of a school canteen. Too brightly lit no music for the dinner service and the meals were buffet style self service, even on the turkey and Tinsel night. The bar man kept bunking off and there was no lemon for my G&T. The rooms are self service. No cleaning was done during our 4 night stay. We had to make our own beds, empty our own bin, clean the basin and our coffee cups. The bathroom fan didn't work so toilet smells lingered. We couldn't even open the window as it was locked for safety reasons because the balcony was unsafe. There was nowhere to hang towels up in the bathroom or the bedroom. The food wasn't good. There were two choices of mains which weren't labelled so we had to guess what the 2 different shaped pieces of deep fried foods were on the first night. It did taste alright though. We did have a traditional Christmas dinner on night 2 but the other 3 nights were accompanied by tinned peas, tinned carrots, chips and pre-formed potato pieces done in the oven. I quite like tinned peas but tinned carrots. Breakfast was adequate but the tinned mushrooms were tasteless and there were no pastries or cakes which you usually expect to find. Service was limited. The bar man kept going awol, I asked for our bathroom to be cleaned one morning, the receptionist said she would add it to the list but it wasn't cleaned. There was a lovely dining room with a view of the beautifully lit bay but it was closed off. The reason given was that a window had been smashed, was boarded up and so the room was too cold to use. Therefore we had to use the stark, windowless room with formica topped tables, no cloths or table decorations, even on the Turkey and Tinsel night. Staff were friendly and informed me on the 2nd morning that we were having pork chops that night, however it turned out to be cottage pie!!! We booked this hotel as part of a Caledonian Travel Turkey and Tinsel package which looked good value for money. However I would have preferred to pay more and have a half decent hotel. Some other residents experienced a leaking roof on the 3rd floor and left. Another resident was given a voucher for a bottle of wine as she had had a leak into her room from the shower from the room above. I would recommend that people AVOID this hotel.

Visited with a friend for a tribute weekend. Hotel was beautiful and very clean. We had a sea view room with balcony giving amazing views. Room was a little tired but was clean with comfortable beds. Food was lovely, always hot and being topped up. Staff were all very helpful and friendly. Nothing to complain about at all so will definitely stay again and have recommended it to friends.

Lovely hotel just a little sad lovely staff very hard working and very helpful , tribute singers amazing saw Tom Jones and Frankie Valley would come back first time visiting wales

Stayed here before in June and had a reasonable stay because we could bring our little dog with us which is why we booked again. This time however despite still being advertised as dog friendly it most definitely is not. On arrival at reception we were relieved of £50 instantly for our little dog before then being told that she was not allowed in either restaurant or the bar area ,something that we hadnt experienced in June otherwise we wouldnt have booked again. We were then told mealtimes were between 5 30 and 7 forcing each of us to eat alone whilst the other looked after the dog and then again in the morning at breakfast. This was not on the website and no mention of in extras when booking.The room was also dirty ,bedding stained ,filfthy windows and broken curtains . All in all not a good experience and wont be spending anymore money coming at this hotel.

Stayed at the grand a lot always been happy as they WAS !!!!dog friendly and they still advertise as a dog friendly hotel, but not I am sorry to say not anymore, on arrival at the hotel tonight 7-11-25 I was charged £40 for a 2 night stay for the dog, then told that dogs are now not allowed in the bar or lounges and not allowed now in the separate dining room that used to allow them ?? When I asked so where do I eat my meals I have paid for I was told leave the dog in your room !!!!!! So as I say if you are still under the impression the grand is still a pet friendly hotel, I can assure you it's not , I would advise to book somewhere else, like I will be doing from now on,

We booked a room here last minute because the hotel we'd originally booked (Broadway) was filthy. So we needed somewhere budget friendly to stay. We literally turned up 5 mins after booking, and our room was ready. We got given a seaview double room, and we were pleasantly surprised! The room was very spacious with 2 big windows overlooking the bay. After reading some dull reviews, we weren't expecting this hotel to be up to much. Yes, the rooms are dated, and could totally do with modernisation, but for £73 we were well happy. The room was warm, bed comfy, it was clean, had a coffee pod machine, loads of tea and biscuits. The hotel staff are lovely, drinks reasonably priced, with nightly entertainment such as bingo or quiz and then some of the staff from the dining room get up to sing 😆. Now this was entertainment in itself, because they're not good, but bloody hell do they try their best and we were happy to sit there cosy, with a bottle of wine and watch them. It was quite busy too, and saved us walking around town in the rain looking for a place to go. Karaoke was on after, and I think it went on till about 12am. We thoroughly enjoyed ourselves, its changed our minds about this hotel, and we'll definitely be back for a bargain break!

Stayed here lots of times on coach trip. Hotel clean, room average but very tired. Staff are good! Have to say I was very disappointed with the food this time , always cold and tasteless, pretty awful really.. plus the hot plate where they keep plates is a health and safety hazard! Has a sign to say hot do not touch but the way it's situated is in my opinion a safety issue and needs a barrier of some sort around it . Wouldn't surprise me if anyone has been burnt . Please check it !!! Would i stay here again.....not sure 🤔

When we arrived was put in one room wasent fit for purpose then was moved and had pay more that was just as bad toilet cracked dust all over the room all reported also says dogs friendly this s not the case not allowed in bar area ect