Disney Hotel Santa Fe

Bathroom was falling apart

Great location and comfortable enough hotel. Had to ask for kettle to make drinks. Otherwise all good

The property was very worn and cheap looking. Only superficially clean. For example, the phone was very dirty. Would not recommend for the price.

Bare bones basic, and I mean BASIC. If you are familiar with Disney facilities in the U.S., lower your expectations for Sante Fe. Needs refurbishment. Staff NEEDS training on Disney signature customer service. Seemed as if most employees were in a bad mood. Its rumored the French are rude but i was trying to be neutral. None of the usual happy Disney smiles and greeting we are accustomed to in Orlando, Fl. I noticed in different buildings some old dilapidated ice machines, none of which were working. Asked front desk for ice. They sent us to the bar area of the restaurant La Cantina. We greeted the man at the bar and asked for ice. Again, seemed as if we were bothering them. He reluctantly threw a few pieces of ice in a cup and handed it to us. The Disney bus transportation is a free for all. No semblance of order or structure. Everyone rushes the doors. Stroller or wheel chair?? Good luck! Same customer service at the parks. Just unpleasant. For the tv, on the main screen that greets each family, go to settings and choose English. That will give you English for the Disney channels only. Otherwise you only get BBC News and Europe News channel. There are some Spanish, German, Mandarin and French channels. No fridge, no coffee in rooms (which we knew). If you use washcloths, bring your own. No wash cloths provided. Towels are paper thin and rough. Towels a Dollar Store would sell. Bed and pillows are not good either. we would not stayatSanteFe

We loved the Cars theme. Everyone was very nice and helpful. The ceiling fan in our room was broken but we just cracked a window instead. Overall, good experience.

Good enough that we'd stay there again. Some easy fixes to make it much better. Very slow checking in WiFi terrible, had to use our own to stream a movie. No bath plug for son to have a bath. No kettle to make a tea or coffee One pillow each Cleaning trolley right outside our room 24/7

Room was clean but was old and falling apart. There was a hole in the wall that wasn’t patched. Broken tiles in the bathroom and the plumbing would constantly switch from ice cold to scalding anytime to turned it on. Staff was friendly and professional. All in all it is a hotel in desperate need of a renovation

Rooms were freezing cold.

A great hotel with friendly and helpful staff. We stayed there for 4 nights and had breakfast and dinner buffet at the hotel every day. The restaurant had plenty of seats and offered a good range of dishes. Desserts were particular good. Children were very happy with the Mickey-themed cakes and waffles as well as the Cars-themed ones. The shuttle bus ran every 12 minutes and it was pretty fast to get to the train station, where you can walk to the Parks. The bus service was exclusive for the hotel. We walked to the Parks in a sunny morning and it was a pleasant walk and took only 10 minutes to reach the Village. Good value for money.

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