Silverbow Inn

Check in was a nightmare, at 5pm, the check in desk wasn't staffed, and door was locked. , I called the main number, was put on hold, then hung up on. Called again, was finally given a door code. No evident elevator, which meant lugging heavy bags up and down a flight of a steep, and very narrow staircase. Room was very small,and spartan. Not worth the price.

Staff was wonderful.

Excelente ubicación en el centro de.la ciudad .

I loved the kitchen. Off beat vibe of the building/ decor. Fabulous location. Terrific staff.

Zero

My favorite place to stay in Juneau.

Great experience! The lobby is welcoming with locely breakfast in the morning. Did not use rooftop but looked great. All the staff was friendly with great customer service.

Staff was amazing. The entire place was clean. Loved the coffee, treats and welcoming lobby. Convenient to all downtown shops and restaurants.

Unfortunate experience due to either shady practices or a misunderstanding by their staff. Originally booked a Queen through Chase Travel. Our travel party unexpectedly increased from 2 to 3, so we called our travel specialist for help upgrading to the King + Sofabed. The travel specialist spoke with the hotel staff who gave a verbal agreement (on a recorded line) to upgrade us to the King + 2 Sofabed room for $80 total over 2 nights. When we arrived, the room was only a King - no sofabed. The manager, Heather, then tried to insist we pay $90 despite the upgrade not matching what was promised over the phone - and claimed there was no way we were promised what we were promised. She wanted us to pay more for a lesser upgrade. We have filed a claim through Chase and their 3rd party booking vendor with the recorded call as support - but I recommend staying away if there is any chance you may need to modify your booking because they will not accommodate or will make false promises. On the positive side, the location and breakfast were great. Hot tub is very small - it is a 2-person hot tub. Also - slight concern regarding the safety of the room; we were on the 1st floor and the window lock was old/unreliable. Overall, it would have probably been a great experience had it not been for the manager refusing to honor the agreement that was made over the phone prior to our visit.

Great location and nice local run hotel. Easy to walk down the docks as well as the nearby restaurants. Comfy beds. Misty was very friendly and helpful when we arrived.