Abora Buenaventura by Lopesan Hotels

Absolutely amazing staff, I couldn’t fault anything apart from the Aircon not working when we got here but they fixed it straight away food is lovely

Absolutely amazing staff and hotel could not fault it one bit. Very clean and always tidy, staff always say hello and answer all your questions. Food and entertainment Absolutely spot on! They did amazing well done to the cooks and servers. Always clean and tidy rooms toilets immaculate. Only thing I can say was the air con wasn't very good and beds were abit hard but didnt stop the holiday! Would a million percent come back here, well done to every one of this hotels staff members 👏

La atención del personal y sus trabajadores súper amables pendientes del huésped y de todo.

En primer lugar estuvimos una 1 semana,he de decir que el trato de los trabajadores excelentes con amabilidad y siempre una sonrisa en la boca hasta para decirte que no eres cliente del “Todo incluido completo”. Aquí viene mi crítica tú contratas un todo incluido y al llegar aquí te empiezan a poner pegas…tales como el todo incluido es hasta las 23:00h…que no entran las botellas de agua…que si quieres un café de máquina no puedes tiene que ser de los que se hacen con polvos en cafeteras del estilo de los aeropuertos por 1€…así que todo incluido es falso…he de valorar que hemos ido con un niño de menos de 2 años y cuando hemos pedido ColaCao o leche para el biberón nos lo han facilitado de inmediato sin problemas ni malas caras…cosa que creo que es voluntad y la amabilidad de los trabajadores… Por otro lado el buffet calidad media-baja muy repetitivo y no he visto a nadie ser capaz de comerse la supuesta paella que hacen en cazuelitas mini…todos todos y yo incluido ha sido probarla y desastre total…si vas con niños se alimentarán a base de patatas fritas/pizzas y algo de fritos estilo empanadillas/croquetas y filetes de pollo/cerdo a la plancha…eso sí variedad para hacerte ensaladas las que quieras…pero comida de en si como guisos o algo variado…calidad baja…además es en el primer buffett que veo que puedan andar gatos sueltos por toda la zona donde esta la comida… Otra cosa es las instalaciones de piscinas y zona infantil de agua…cerrada a las 18:00h…un horario que es totalmente anti verano ya que son horas aún de sol donde se podría aprovechar y disfrutar del agua para combatir el calor…y cierran… Las habitaciones están bastante bien y las camas y almohadas son cómodas…no les falta detalle champú,gel,crema corporal,jabón de manos y secador normal nada de estos minis de hotel se ve algo deteriorado llaves de la luz por el óxido del salitre y de uso que deberían darle unas vueltas por imagen y calidad hacia el cliente pero creo que eso es de ser muy...

We have returned for a 10 night stay at this hotel which was appalling from start to finish. Im saying this from a family who is easy going, and just expects what they pay for. For starters the food was awful. Kids buffet was disgrace it consisted of 3 items chips, pastas and something else. One day it was jalapeño bites. How is that a child friendly item. There was no freshly made omelette or crepes like we normally expect from a 4 star all inclusive. The food was repetitive and they would put fresh food on top on old food. My son got refused broccoli because it was for the specialty plates. I could go on but let's move on. Next the pool area was run down and not kept well. The pools was dirty and gritty. I never saw it get cleaned every hotel I've been too, I've seen the pool getting cleaned in a morning. Jet2 categorised this hotel as a family favourite but theres no favourite about it, no baby changing facilities? We booked this hotel for the playground and it wasnt open, no courtesy email to inform us of this matter, it was just tapped off with no message board or any update. No work got done to open this during our stay because they frankly dont care about the upkeep. We paid for premium all inclusive and there was nothing premium about it. Only included cocktails and bottled beer, wasnt even any apple juice for the kids. Moving onto the main issue, the room was unclean and unhygienic. The bedding was not changed, the maids came in to make the bed, what's to point. The floors was dirty never mopped or swept. The side never got wiped and cups didnt get moved for 5 days. There was glass on the floor behind the door which I noticed after arrived and it never got cleaned just left which could have caused harm. The decor was sloppy there was paint on the tiles. Jet2 support was terrible. No support or solution. They said we would get a deep clean every day but didn't. Weve stayed in nicer 3 stars in the past. Definitely not a 4 star. Worst hotel weve stayed in, believe the bad reviews idk why its highly rated on trip advisor. Photos taken after "deep clean"

Todo

La cama separa y aparte era incómoda

Overall, our stay at this hotel was pleasant and enjoyable. The first impression was very positive. We were warmly welcomed at reception by Natalia, who was friendly, professional, and genuinely helpful. Employees like her create an excellent first impression and make guests feel welcome from the very beginning. I would also like to highlight the food. The meals were delicious, fresh, and varied, with a good selection available every day. The hotel itself was clean and well-maintained, and most of the staff were polite and friendly. However, there were a few issues that negatively affected our experience. Shortly after we checked into our room, a staff member responsible for the safes came to show us how to set a password. We immediately explained that we do not use hotel safes and that we did not need this service. His reaction was unexpectedly negative, and he began calling the reception desk and insisting that we use the safe. A receptionist then also tried to persuade us to accept the service despite our refusal. Later, we discovered that this was a paid service that we had never requested and did not need. Fortunately, Natalia resolved the issue quickly the following day, for which we are very grateful. Another area that requires attention is the condition of the room linens. There were stains on the bed sheets, and some pillowcases had holes in them. For several days, I left them in a clearly visible place for housekeeping, hoping they would be replaced, but nothing was done. The towels were also in very poor condition and clearly worn out from long-term use. They are in urgent need of replacement, as their condition does not meet the standards expected from a hotel of this level. Despite these shortcomings, the hotel left a generally positive impression thanks to its good food, cleanliness, pleasant atmosphere, and the professionalism of most of the staff. Special thanks to Natalia for her excellent customer service and for resolving our issue promptly. Overall rating: 7/10.