Protur Sa Coma Playa Hotel & Spa

This is the third year I have returned to this hotel - there won’t be a fourth. Although the resort is lovely, as are the rooms and everywhere is spotlessly clean, the food quality has gone downhill especially at the Country Grill (part of a choice of restaurants in the Protur Group in The Safari Park Hotel). Went this evening- the jacket potatoes were cold, the meat was undercooked (nearly raw), the beef burger was inedible - need I go on. It is my birthday today and this morning the restaurant manager was busy giving cake out with candles and singing Happy Birthday (but not to me!!). He seems to have a two tier system of whether you are liked or not - obviously I fall in the ‘not’ section. Up to today I have risen above it and normally I wouldn’t even give it another thought but as such a fuss was made at breakfast for one particular lady, one wonders why I have been ignored!! As a Libra I do like balance and fairness 😉. As a family we have stayed at the Vista Badia, Safari Park and when the children had left home at the Biomar (all Protur Hotels) I am now widowed and felt this hotel would give me the security of knowing the area but staying at a hotel we had never stayed in which makes it sad that I will not be returning. How one person can make you feel small and insignificant is shameful and such a shame the quality of food is not on par with previous years as the hotel itself is great

We stayed in a swim-up room, all inclusive for 2 weeks as a family of 4. Here is an honest assessment of the hotel. HOTEL GENERALLY: The hotel is clean, bright and inviting. Staff were genuinely nice across the board (except for one chap at the pool bar), and the restaurant managers in particular went out of their way to be friendly. The waitress in the main restaurant (Maria I think?) was great - really friendly towards us and our boys and always came over with a smile and quickly asked for our drinks order. There’s loads to do here for all ages. Our eldest (3 years old) absolutely loved the mini disco. A few adult couples moaned about kids running around and dancing during the disco and entertainment – my advice would be to dig a bit deeper in your pockets and book an adults-only resort. This is very much a family place, and there’s plenty to keep families entertained: mini golf, bike hire, driving range, kids club, pool-based activities, kids splash parks, playground, tennis, you name it. One downside: the outdoor pools are all freezing cold, which meant our boys didn’t enjoy them. The splash park (La Reserva) was also a let-down. It’s small, the water’s freezing, and you have to pay extra (even with a discount for All Inclusive). Around the resort, though, there are loads of bars, restaurants and shops, plus the beach isn’t far – very convenient with young kids. Annoyingly, if you go to a bar at a different hotel within the complex, you still have to pay for drinks even if you're all-inclusive. - Wish we'd known that beforehand. The main grounds of the hotel were well kept with gardeners looking after the grass and the floors very well. The spa wasn’t great. We got a free coupon (I think because we were All Inclusive), and so I’m glad we didn’t pay to go in. It’s a bit dated and basic - it definitely needs some modernisation. ROOM: We had a swim-up room and, for two adults, a 3-year-old and a 9-month-old, it worked really well. Our older son had a pull-out bed (not that he used it – he climbed in with us), but the main bed is huge so it wasn’t an issue. The hotel also had a great cot waiting for our baby, which was a big help and he slept really well in it. The room felt new and clean, and the daily cleaners did a great job. Being All Inclusive, the minibar was free to refill – it was always well stocked and properly chilled. The bathroom was excellent, with both a walk-in shower and a separate bath. Air con was powerful (sometimes too powerful, but easy to adjust). The only small gripe: a little more drawer/storage space would’ve been handy for the four of us. SWIM-UP POOL: This was the main reason we booked the room – with two little ones who nap a lot, it gave us the option of a dip while they snoozed. Nice in theory, but in reality the water was absolutely freezing. Not “refreshing cold,” more “turn your lips blue cold.” (Both our boys lips literally went blue after about 5 mins in the swim up pool). We were told that the pools are “heated by solar panels” and “solar panels are reusable energy”. Which is great. But that doesn’t shy away from the fact they’re freezing cold. Apparently they’re 27°c, again - great … but maybe 27°c isn’t suitable for an outdoor pool? Bottom line is - they're way too cold, and everyone said the same in the neighbouring rooms. On top of that, the pool stained the white parts of our swimwear green, and there was always debris floating around (flies, moss, etc.). We didn’t see anyone clean it once. Other swim-ups we’ve stayed at in Mallorca were much warmer and cleaned multiple times daily, so this was disappointing. Probably wouldn’t go for this option again at this hotel, as it's not a cheap upgrade. Another downside is the location of these rooms - the terrace and pool was in complete shade by about 3pm, so if you plan to go out for a bit, have some lunch then come back for a dip or a relax in the sun, you can forget it. The architect’s had a nightmare with the positioning of these more expensive rooms. FOOD & DRINKS: The buffet restaurant was excellent – probably the best we’ve had in Mallorca. Everything was fresh, constantly restocked, and there was a strong gluten-free selection (my wife can’t eat gluten). The pre-packaged gluten-free breakfast items in particular made things so much easier. We tried one of the themed restaurants (Goa, the Indian). Menu was limited, especially for gluten-free, but the food itself was really good and it was a nice change of pace from the buffet. The bar staff at night were immense - rapid service and always very friendly. Didn’t expect table service and this was a great touch. Also special shoutout to the guy who did pretty much all of the hotel entertainment (mini disco, yoga, fitness, water aerobics, etc…he works ridiculously hard all day and does it with energy and a smile). Outside of the hotel is a great bar/restaurant called Pizzeria Salvator - top food and drinks and all the staff are brilliant. Great with kids. And not very expensive at all. Overall A very good hotel for families, with plenty to do and excellent food. Just be prepared for cold pools (and maybe avoid the swim-up unless they fix the temperature). If it wasn’t for the freezing pools and poor placement of the swim up rooms (because of the early afternoon shade), we’d give this review a 5/5.

Although the hotel was spotless and staff were amazing there are still some small improvements could be made. All the pools were freezing even the indoor heated one maybe heating even the children’s splash pool would be an idea especially with so many young families . Facilities were good although themed restaurant was poor , children’s entertainment started too late maybe they could bring it forward an hour .Although you could use the facilities at all Protur hotels surely your all inclusive should be valued if only for drinks

Es war ein sehr schönes Hotel. Die Zimmer waren sauber. Das Personal freundlich. Der Strand ist nah. Das Essen war auch gut, entsprechend eines Buffet. Es gab Abends leider so gut wie keine Animation um den Abend abklingen zu lassen, ansonsten ein super Hotel.

This hotel has plenty to recommend it. But a few areas for improvement too. The staff are so friendly and the cleanliness first class. Our room was a superior suite with terrace and sunbeds - but despite our request beforehand, practically didn't get any sun at all. However, it was so handy for the quiet adult pool. Plenty of sunbeds (last week in September) at both pools and the pools are lovely. No towel wars or early reservations needed. The food was good quality at breakfast and dinner (we were half board) but dinner buffet in particular suffered from cool to lukewarm food which was a real issue at times. Yes, there's a microwave but it's not until you start eating you can tell which selections are acceptable and which are cool. My other criticism, and I accept how difficult it is to prevent, was the constant nuisance of fruit flies around the food and at the table but this is difficult to prevent with an open area at the back of the restaurant. The pool bar food (at the family pool, drinks only at the adult pool) is excellent and the staff cheerful and attentive. We charged all food and drinks to the room and the final bill on checkout was accurate. We chose the Goa Indian restaurant as our free individual restaurant option. Honestly, the dishes lacked refinement with the Jalfrezi and Tikka Massala being little more than chicken covered in rather thin sauces. Disappointing as 2 nights later the Indian dish at the hotel buffet was delicious! And top marks for the free supply of water with meals and water stations at both pool bars. Though the adult water station is turned off when the pool bar isn't open which is a pity. Sa Coma is quiet but there were enough bars and restaurants with atmosphere or entertainment for us so I can't comment on the evening entertainment. Finally a special mention for the lady on reception who quickly arranged for the maintenance chaps to snip our padlocks off 2 cases when we realised we'd brought the wrong keys! A great week in a great hotel. Recommended.

Ja

Chambre impeccable, personnel très gentils, formule all inclusive très complète, cocktails très bons. Nous avons passé un incroyable séjours nous reviendrons :)

This was our second visit in last 2 years and we were not disappointed. We arrived late morning and were able to check in to room immediately. The room and hotel was spotless throughout. Food was great. Sun loungers always available by pool. Hotel staff - fantastic. Entertainment - OK, but to be expected. Went to the Asian buffet food on one night. Didn’t eat anything as food was cold. Got same feedback from another guest. We went to the Indian last year and that was much better. Lots more toddlers this year from last, but we have 2 grown up adults so it didn’t bother us as we’ve been there and done that. Stayed in main pool throughout. This hotel is a gem. Would highly recommend.

Firstly, we are already planning our return next year, we absolutely loved this hotel. We booked a last minute 7 night all inclusive stay through TUI with a swim up room. We were so blown away by how lovely the room was with the decking area and pool, it felt private, the beds and furniture all good quality and the restocked mini fridge was brilliant. The cleaners were in every day making the beds and having a sweep up, they were lovely & friendly ladies. We spent a lot of time at the adults only pool, again we were impressed by how peaceful it was, and relieved to have am adults only area as there were a lot of young children at the hotel. We went to the buffet breakfast, lunch and dinner most days and I’m honestly not sure where some of these ‘it’s mediocre’ reviews are come from, there’s a huge selection of hot and cold food, all fresh and great quality, the seafood options are great which I love on holiday, and again such polite staff. The entertainment was good & we particularly liked the Beatles tribute, we went out of the hotel one night to the Kings Head which was a great atmosphere. We attended the spa at the Biomar hotel within the area, I do have to say it was not great, felt like the pools needed a good scrub and a makeover. Glad we didn’t pay for it specifically as we left after an hour. Now for the improvements, none of these are big at all just mainly suggestions. Felt there was a lack of information for what exactly is included in the all inclusive, maybe a full breakdown would be ideal. There is a kids disco on at 8.30pm, no issue at all waiting for this to finish, however they don’t then go to bed and a lot of people probably don’t want kids running around at 10pm whilst trying to wind down and relax, which they do. Some of the acts are quite serious acrobatics and there were toddlers wandering up to the stage. It’s a personal preference thing which I understand, but we just think there should be some boundaries. Overall, could barely fault the hotel and can’t wait to return, what a relaxing and enjoyable holiday🥰

Sehr schönes modernes Zimmer, sehr gepflegte Anlage und alles sehr sauber, Personal freundlich, Essenauswahl gut. Schade war, dass die Mini Disco immer drinnen statt gefunden hat, dadurch war es viel zu laut, sogar für uns Erwachsene schon, so dass unsere 2 jährige Tochter leider nicht daran teilnehmen konnte. Dadurch dass unser Zimmer Richtung Nachbarhotel gelegen war, konnten wir am Abend das Fenster nicht vor 22.30 Uhr öffnen, da die Beschallung durch Shows vom Nachbarhotel extrem laut war und unsere Tochter konnte dadurch erst sehr spät schlafen. Aber unabhängig davon ist das Hotel sehr zu empfehlen.