SBH Fuerteventura Playa

Worst Hotel We have ever been to... Pool was filthy, surrounding tiles cracked, cleanliness rating zero.. customer service zero, stand in line for drinks for ages, then 25% spirits... We are currently suing Love Holidays as our experience was so bad. Moved to Monica Beach after 6 days (earliest we could get) Please don't waste your money and time here.

THIS IS A ZERO STAR HOTEL A hotel without food (As the kitchen has ben condemend), no coffee until 11am Reception staff getting hammered (I dofeel for them) but radio silence. Broken furniture in the room, no towels in the bathroom, Staff that have utterly given up (Again i do feel for them) This place is shocking. Do not bring children here as there are hazards everywhere. I've never expereienced anything like it and I put up with most sh*t holes

Hotel is not like a 4 stars, picture doesn’t shows the real state of the building and rooms. This is the first time in my life when I’m writing comments on something, but I’m so disappointed so I have to. Enterteinment are very poor, boring and no fun. Food was good, but during our stay, they send as a letter that they gonna have gas check ,till the end of our stay, and that we need to walk to other hotel for eating. Everything would be good if they would inform us about different times of breakfast, lunch and dinner! We came there and there was no food for us. Of course I talked about this situation in the reception, the guy said „sorry, and that he don’t know what he can say”. I didn’t wanted any explanation from him, I just wanted to inform him ,this situation is ridiculous and they should inform us in the letter about different times in the second hotel. So we and many other people who were on the all inclusive been hungry. No snack’s available anywhere. I feel very disappointed

We booked SBH Fuerteventura Playa expecting a relaxing holiday, but unfortunately, it fell far short of what was advertised. Firstly, the hotel does not have a gym, despite it being listed as a facility when we booked. Instead, we were told we had to pay €30 per person for bands to use the sister hotels, and even then, the only usable gym was at SBH Monica. The hotel photos used online are misleading too — they show a bright, colourful hotel from before SBH took over, not the dated orange building we actually stayed in. The grounds and facilities lacked any atmosphere — devoid of greenery or plant life — and the general upkeep was poor. There were cockroaches in our room, broken and sharp tiles, and an old wooden bridge in disrepair. Sun loungers were uncomfortable and hard to come by, while queues at the bar were constantly 5+ people deep. Food was another disappointment: repetitive, poor quality, and not kept hot. Even getting drinks was difficult — bars regularly ran out of glasses or weren’t open, and instead of water fountains, there were only small dispensers. Guests were not allowed to refill bottles, meaning the only way to get water in quantity was to go back to the room. Service was inconsistent. The reception staff spoke very little English, which made basic communication difficult. We booked a thematic restaurant dinner, only to arrive and be told our reservation hadn’t been confirmed, despite having tickets issued two days earlier. Our room wasn’t cleaned on Sunday with no explanation. The most serious issue came on the 9th, when we received a letter (incorrectly addressed to someone else) telling us that due to a failed gas inspection, we could no longer eat at Playa. Guests were told to go to other hotels to dine, but there was no consideration for disabled guests — one of the alternatives was up a steep hill, which was impossible for me with a knee injury. Fortunately, we had already paid extra for access to Costa Calma Beach Resort, otherwise, we would have been stuck without a workable option. Finally, the attitude of SBH management speaks volumes: instead of addressing guest concerns in reviews, they often argue back. This says everything you need to know about their approach to customer service. Overall, SBH Fuerteventura Playa was misleadingly advertised, poorly maintained, and frustrating from start to finish.

Unreal experience staying at the SBH Fuerteventura Playa.. Met some of the most friendliest, down to earth people in my life here. The staff are absolutely great, although they are understaffed they do an excellent job at keeping the place running! I can understand it may not be for everyone but I found this holiday to be extremely refreshing, relaxing and an all around delightful experience.. The location is ideal if youre looking for a chilled, laid back holiday, local markets are within a 2 minute walk and are reasonably priced if you know how to barter. 10 minute walk from the hotel is a lovely shopping centre and many amazing restaurants (Mamma Mia & Asian Garden). Thankyou for the wonderful experience! I will be back...

First and Last Stay – BEDBUGS!!! Please Be Aware! I’ve never written a review before, but I feel compelled to share our experience at SBH Fuerteventura Playa so others don’t go through what we did. From the moment we arrived, things went downhill fast. We had to change rooms due to bedbugs, and were left without a room for half a day. The replacement room smelled strongly of urine and damp, and we couldn’t sleep there—ended up staying in our friends’ room just to get through the night. The balcony door didn’t lock, which made us feel unsafe. The corridors were lined with spare beds, presumably due to the bedbug issue, and the general cleanliness was shocking: dirty toilets, mould, unclean corridors, and our room was barely cleaned. The swimming pool had green edges, and plates and glasses were stained. One day, we even had no hot water for showers. Food and drink were equally disappointing. There was no snack bar, and the dessert selection consisted of just two tasteless options. The cocktails had no flavor, and the dining experience felt neglected and poorly managed. To make matters worse, the photos on the website are completely misleading. I’m not a fussy person and genuinely thought the hotel wouldn’t be that bad—but it was a thousand times worse. This was the first time we were actually happy to finish a holiday. We even paid for a private taxi just to get to the airport faster. This hotel is in desperate need of refurbishment, proper sanitation, and basic maintenance. I wish I had known all this before booking. Please be aware before considering a stay here.

Myself and my family returned home today from a week away here. I want to start off by saying most of these reviews are witch hunting opinions. The week before we left I was in tears over this holiday. After spending time looking at the reviews I was consumed with fright and regret over booking this hotel. It is what you pay for. People expect so much for so little. When you book holiday packages people think the over all price is too much for this hotel. But for a family of 4 for 7 nights, when broken down the hotel alone only cost us €35 pp each day. What do you expect. We had a family room, and was pleasantly surprised. Yes the whole place needs to be renovated and updated, yes the food is questionable but all fresh salads are available and hot chips, pizza and bread each meal time. They are understaffed so some staff can seem unapproachable because they constantly have people going at them. Entertainment staff were brilliant and very interactive with all guests, and I’ve never seen bar staff work harder than 1 or 2 serving over 200 guests consistently. There were negatives too, to name a few.. in 7 days we had our room cleaned once. But do you strip your bed daily at home? It did take a while to check in.. we had an extra 2 hour wait for our room but we did get our bands and we’re welcomed to the facility’s. Again food is not great. But my children were happy with chips and pizza and pasta. And for €35 a day, the amount of soft drinks, ice creams and chocolate milkshakes they had, let alone the plates we had and alcohol we enjoyed for the price. A lot of people had spread around that if they complain they will get refunds, one even went around demanding everyone at the bar to leave a bad review. They don’t have security which they need. Overall, although I would not recommend this place to family or friends, the hotel wouldn’t be the only reason, I found the town not the best if you are used to busy holiday strips of restaurants and bars. But it does not deserve the absolute over reached negative reviews some have left. If your budget is one that is a reasonable price, and not overall… take away flight prices then this place will do provide you that. If you wish to have anything more then pay more for somewhere else. Don’t be like me and cry and worry, take it for yourself and don’t expect the Maldives for €35 a day.

This is possibly the worst hotel you can go to I wanted to go away before my baby was born it was advertised as a 4 star hotel and I would say it’s 2 star at the most the food was disgusting the staff was rude who work at pool bar shouted at my partner because he asked when the pool bar would be opening the room was okay but the phone didn’t work the air conditioning and the fan and my plug was stuck in my bath so I couldn’t have a bath so I complained and I was sent two a room with only a shower in it that staff use their was lots of dirty towels in it and the toilet was filled with poo I was uncomfortable where I was pregnant and needed a bath to relax I found it hard to have a shower I asked for extra pillows because of my pregnancy when I arrived I had to asked reception five times they put me on their waiting list three times but I still had to asked reception multiple of times before I got the pillows the hotel it’s self was dirty the pool wasn’t clean and had algae foaming someone cut their foot in the swimming pool on the drain their was cockroaches around the hotel and near kitchen the restaurant the inclusive was crap they water down the drinks and rush the drinks and taste to strong the all inclusive finish at 23:00 so if you want to get drunk in the evening your have to pay after 23:00 they were lots of offer people complaining they didn’t have hot water people came out in the towels I was complaining to the manager then and the response I got was rude and I was told she know her hotel and asked me to come to her office so others could not hear what I was complaining about and she gave me and my partner inclusive band to go to other hotel she was very rude and aggressive talking this didn’t solve my issues with the bath or my fan or the air conditioning or the phone not working or my bad experience this just ment we could get better food form different hotels I would never recommend this hotel

El agua gym y la piscina.

La comida horrorosa pasas mucha hambre. Te dicen aire acondicionado y no tiene es mentira pasas muchísimo calor.

Absolutamente NADA!! Un asco total. Un hotel en ruinas, muy sucio. Sobre todo zonas comunes,zona piscina llena de comida, vasos y mucha suciedad y la piscina sin comentarios hasta vasos dentro y costra amarillenta. El bufet lleno de cucas. La comida deprimente. No había variedad y muy asqueroso toda la limpieza del mismo. El salón estaba super sucio sin hablar de la campana extractora que chorreaba el aceite de no limpiarse nunca!! Los azulejos, cristales….no había papel de baño!!!!!! Te decían que no había!! Que estaba pedido pero no había llegado! Me faltaba una almohada para la cama y tampoco tenían!! La verdad que la peor estancia de mi vida. Han echo que en mis vacaciones solo deseara llegar a casa. Eso si nunca jamas pisare un hotel de la cadena SBH. Dicen ser 4 estrellas y ni una le doy. Sinceramente no sé donde esta sanidad. Ese hotel en el estado que se encuentra debería esta cerrado, aparte que se notan que van al limite tirando de aquí y hallá.

Absolutamente NADA!! Un asco total. Un hotel en ruinas, muy sucio. Sobre todo zonas comunes,zona piscina llena de comida, vasos y mucha suciedad y la piscina sin comentarios hasta vasos dentro y costra amarillenta. El bufet lleno de cucas. La comida deprimente. No había variedad y muy asqueroso toda la limpieza del mismo. El salón estaba super sucio sin hablar de la campana extractora que chorreaba el aceite de no limpiarse nunca!! Los azulejos, cristales….no había papel de baño!!!!!! Te decían que no había!! Que estaba pedido pero no había llegado! Me faltaba una almohada para la cama y tampoco tenían!! La verdad que la peor estancia de mi vida. Han echo que en mis vacaciones solo deseara llegar a casa. Eso si nunca jamas pisare un hotel de la cadena SBH. Dicen ser 4 estrellas y ni una le doy. Sinceramente no sé donde esta sanidad. Ese hotel en el estado que se encuentra debería esta cerrado, aparte que se notan que van al limite tirando de aquí y hallá.