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8.4 / 10 Guest Rating

Hotel Casa Dona Susana by Los Arcos

Manuel M Dieguez 171, Puerto Vallarta, mx

Hotel Casa Dona Susana by Los Arcos - main view

About the Property

Rooftop Pool and Bar
Enjoy stunning views of Puerto Vallarta while lounging by the rooftop pool or sipping cocktails at the bar.

Concierge Services and Currency Exchange
Experience personalized assistance with concierge services and the convenience of on-site currency exchange.

Terrace Solarium with Panoramic City View
Relax and unwind on the terrace solarium while taking in breathtaking panoramic views of the city.

Book your stay at Casa Doña Susana for an unforgettable adults-only retreat in Puerto Vallarta.

Facilities & Amenities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
Garden

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Guests with an all-inclusive rate can enjoy food and drinks in the Hotel Playa Los Arcos next door. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

King Room - Photo 1
King Room - Photo 2
King Room - Photo 3
King Room - Photo 4
1/4

King Room

This room features air conditioning, safety box and cable TV. The bathroom is private.

20 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
ShowerSafety deposit boxTelephoneAir conditioningHair dryerRefrigerator

Standard Room 1 King Bed

Non-refundable
Room Only
20% OFF$115.63

$92.5

Includes taxes & fees

Standard Room 1 King Bed

Non-refundable
All Inclusive
20% OFF$240.91

$192.73

Includes taxes & fees

Guest Reviews

8.4
Excellent301 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the charming decor.

Categories

Cleanliness8.3
Service9.1
Location9.3
Room Quality7.8
Amenities8.8
Value for Money8.7
Food and Beverage6.3
Overall Experience8.8

Select topics to read reviews

E
EnricoitIT
Verified booking
couple
Standard Room
Stayed in May 6, 2026

"Ottimo"

9.0

Molto centrale

Mancava il potersi fare il caffè in camera

Helpful?
H
HMmxMX
Verified booking
family_with_children
Standard Room
Stayed in May 1, 2026

"Exceptional"

10.0

ubicación y piscina

el baño, está un poco reducido el espacio.

Helpful?
L
LeslieusUS
Verified booking
couple
Standard Room
Stayed in May 1, 2026

"Very Good"

7.0

Staff and roof top pool area were fabulous

The room was very small and no window for fresh air.

Helpful?
V
VICTOR MANUELmxMX
Verified booking
solo_traveller
Standard Room
Stayed in Apr 30, 2026

"Exceptional"

9.0

El personal es muy amable, el. Hotel limpio, la habitacion es pequeña pero se descansa muy bien, la ubicacion exccelente

El tamaño de la habitacion

Helpful?
M
MichaelusUS
Verified booking
couple
Standard Room
Stayed in Apr 28, 2026

"Made our 10th Anniversary magical"

10.0

First of all the staff! The location, the value and cleanliness

Not much

Helpful?
S
SherriecaCA
Verified booking
solo_traveller
Standard Room
Stayed in Apr 27, 2026

"Pleasant"

9.0

Overall it was comfortable. Found the room quite dark as I did not have a balcony room. Staff were fabulous and friendly. Gloria who cleaned my room was fantastic.

Having coffee bar in Lobby or Coffee Maker in Room.

Helpful?
A
AlaincaCA
Verified booking
extended_group
Standard Room
Stayed in Apr 26, 2026

"Great and wonderfull hotel in the middle of the action but really quiet."

10.0

Amazing hotel location and staff. The rooftop pool is beautiful and quiet with enough space . No kids running around made this stay wonderfully.

I enjoyed everything

Helpful?
A
AlexanderusUS
Verified booking
couple
Standard Room
Stayed in Apr 19, 2026

"Enjoyed"

9.0

Quiet

Room is small

Helpful?
L
Laurence GarciamxMX
Verified booking
couple
Standard Room
Stayed in Apr 15, 2026

"Mala logistica para recibir huespedes"

3.0

La ubicación

El proceso o logística para el check in y check out y la recepción de toallas para la playa/alberca - no es el más adecuado para la comodidad de los huéspedes. Está enfocado en el beneficio logístico/operativo de la empresa directamente.

Helpful?
C
CaidhlaícaCA
Verified booking
couple
Standard Room
Stayed in Apr 13, 2026

"Great. All the staff were lovely, and cleaning staff were fantastic."

10.0

Location was great. 30 seconds from the beach with local amenities just as close. The rooms had great air con, the rooftop pool and lounge area were very relaxing.

Nothing to complain about, wished we could’ve stayed longer! We were very sad leaving

Helpful?
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