Hotel Casa Dona Susana by Los Arcos

Location, location, location

The bed was a little firm for me, and it would have been nice to have body lotion and conditioner in the bathroom.

Casa Dona Susana was very clean with comfortable beds, bedding and towels. Has a quaint Mexican charm to it, and would highly recommend. The only annoying part of the stay was a constant chirping coming from the lobby portion of the hotel. When inquiring about it, they said it had to do with a temperature sensor. Hopefully this’ll be fixed soon so others can enjoy a quite stay.

Friendly staff. Great location to shopping,dinning easy walking to malecon

Where do I start. No bar, no restaurant. No parking for my rent a car in the hotel. I bought all inclusive but the bar is two blocks away, it closes at 10:30pm. The TV didn’t work. This was the first Hotel I have ever stayed. The staff was rude.

Pros: Location, quiet and close to the sister hotels and restaurants and amenities in Zona Romantica Cons, humidity in the room, regular room felt claustrophobic, (make sure you stay on a room with a balcony) no pool the week we were there, but access to the Los Arcos all inclusive and Arcos condos pools overall 3 stars, the staff was nice

Great location, access to all 3 sister hotel amenities. Awesome staff!

Excellent staff service

Absolutely perfect! Property, location, comfort, cleanliness and especially the attentive staff Alexander, Joel and the rest of the team. Boutique hotel but with the percs of being sister hotel to beach resort Los Arcos. We will absolutely stay there again next trip!

Upon the last day of checkout, the lady behind the front desk informed us we must bring our beach towels down and our plastic wristbands down and if we didn’t bring them down, we would be charged. This is how she greeted us to check out and leave after spending $650 on five nights of staying. We couldn’t believe it. If I owned a hotel, I would never treat a customer on what they owe me and if I don’t supply it, I’m going to be charged. I quickly checked out of that hotel and went to another hotel, to never go back there again. Completely disappointed.

The staff of Casa Dona Susana are the best!! You can trust that they will take great care of your stay with kindness and responsibility. I left my phone behind and I was at the airport scared and worried that I would not have it going back home. With just one call to the hotel they were able to retrieve my phone and send it to me via taxi to the airport. They did me a great service and will forever be grateful for that.