Hotel Casa Dona Susana by Los Arcos

The staff was wonderful. The property was one small block off the beach. The rooftop pool had a great view. We would stay there again.

Love, love the Mexican Authentic Decor

Llega a Casa Doña Susana es como llegar a tu hogar; todas las personas son muy amables, y aunque llegamos temprano nos dieron la habitación; el menú del restaurante siempre tiene opciones para todos y el nuevo bar en la terraza resulta muy cómodo porque también ofrece snacks súper ricos. Casa Doña Susana siempre será la primera opción en nuestros viajes a Vallarta. Muchas gracias a todas y todos nuestros amigos.

Todo me gustó.

Customer service was great all services are great except the waiters for the most part they don't greet you they rush through they don't have time for you some of them and as far as the room upgrade they did upgrade us to a remodel room somewhat nice room smelled like if it was over humidity inside the room and stink our clothes yes they did provide us with an exchange of room another upgrade but like I said you look like rooms were just remodeled because they forgot to free inspect the rooms before they gave them out to the customers there were a couple of items wrong with the second room as well the shower head was loose when moving the shower spigot the sink faucet was also very loose when opening and closing the faucet handle that got fixed after it was told about and thirdly the restroom door to the toiletry was not screwed right on the hinges it was me seeing a lot of screws on the hinges and the door was hit on the floor and was hanging by literally three screws on three hinges after being there for half an hour and going to restroom and closing the door one of the screws fell off so now you only had two screws on three inches that was that was also brought up and got fixed other than that everything went well just one more thing they need to do something about their food they need to find a better chef with better taste this is my fourth time or third going to the same place Hotel and we've had the same problem maybe it's just us don't know but I think it can be fixed

LIFE OR DEATH DO NO STAY HERE AND PURCHASE THE ALL INCLUSIVE PACKAGE!! Contracted E. COLI and SHIGELLA from the all inclusive restaurant buffet they had us eat at. This was followed by a 4 day stay in the hospital. My kidneys and liver have received extensive damage.

Excelente servicio de alimentos y la ubicación del hotel es la ideal porque esta en playa los muertos, muy cerca del malecón, del muelle y de otros atractivos turísticos de Puerto Vallarta

El aire acondicionado que daba directamente en la cama y era un poco incomodo prenderlo y apagarlo continuamente

Great experience from start to finish! I stayed in one of the updated balcony rooms, very comfortable and clean. Would definitely stay again.

I had an amazing stay and experience at this property. I got the all inclusive package which was really convenient and worth the price! The area is perfect and very walkable. Right across from the beach and the staff were very welcoming/ helpful. You are constantly greeted and there’s always staff on the property even at night so you feel very safe. The pool on the rooftop was nice and secluded if you prefer more privacy after a long day to relax. There’s many restaurants near by in case you want to try different foods and the nightlife did not disappoint. I would highly recommend staying here!! I will most certainly book again in the future.

It was a great time again. The staff, location and service was awesome. We love visiting there and always recommend Casa Dona Susana to our friends.

Great location. Nice pool. Room was a little more dated than pictured esp the bathroom.