Hotel Casa Dona Susana by Los Arcos

Perfect stay for a true Mexican experience surrounded by

Excellent location, friendly staff

Manuel and the staff were very friendly and helpful. Our stay was beyond exceptional… we will be back to visit soon because of the hospitality of the stellar staff.

A very awesome and convenient with friendly staff down in the romantic zone, just a little north of the walkout pier on the Malecon

The property has a roof top pool with bar and restaurant and an ocean view - the lounge chairs are padded and it’s very relaxing - the beach is literally steps away with free lounge chairs and umbrellas - check in was easy and the front rooms with the balconies are very spacious, new and welcoming - we had the all inclusive plan and the food was yummy - a different theme each night - my favorite is the breakfast you have to get a freshly made omelet from Lupita or a homemade French Toast - there is a waiter who is very rude - Manuel Duenas so beware of him but everyone else is wonderful especially Ricardo, Pablo and Jonathan

My stay at Casa Dona Susana was absolutely wonderful! This charming property perfectly captures the authentic spirit of Puerto Vallarta while providing all the comforts you could want. The accommodations were beautifully maintained and thoughtfully appointed. What truly made this experience special was the outstanding staff. From the moment I arrived, everyone was incredibly welcoming, attentive, and went above and beyond to ensure my stay was memorable. Their local knowledge and genuine hospitality made all the difference. The location is perfect for exploring Puerto Vallarta, and the property itself feels like a peaceful retreat. I can't wait to return to Casa Dona Susana on my next visit to this beautiful city. Highly recommended!

The breakfast byvthe beach was great

Too much noise from other hotel customers. Ado, the rooms did it have reading lamps

I like the location