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8.4 / 10 Guest Rating

Hotel Casa Dona Susana by Los Arcos

Manuel M Dieguez 171, Puerto Vallarta, mx

Hotel Casa Dona Susana by Los Arcos - main view

About the Property

Rooftop Pool and Bar
Enjoy stunning views of Puerto Vallarta while lounging by the rooftop pool or sipping cocktails at the bar.

Concierge Services and Currency Exchange
Experience personalized assistance with concierge services and the convenience of on-site currency exchange.

Terrace Solarium with Panoramic City View
Relax and unwind on the terrace solarium while taking in breathtaking panoramic views of the city.

Book your stay at Casa Doña Susana for an unforgettable adults-only retreat in Puerto Vallarta.

Facilities & Amenities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
Garden

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Guests with an all-inclusive rate can enjoy food and drinks in the Hotel Playa Los Arcos next door. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

King Room - Photo 1
King Room - Photo 2
King Room - Photo 3
King Room - Photo 4
1/4

King Room

This room features air conditioning, safety box and cable TV. The bathroom is private.

20 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
ShowerSafety deposit boxTelephoneAir conditioningHair dryerRefrigerator

Standard Room 1 King Bed

Non-refundable
Room Only
20% OFF$116.09

$92.87

Includes taxes & fees

Standard Room 1 King Bed

Non-refundable
All Inclusive
20% OFF$241.89

$193.51

Includes taxes & fees

Guest Reviews

8.4
Excellent302 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the charming decor.

Categories

Cleanliness8.3
Service9.1
Location9.3
Room Quality7.8
Amenities8.8
Value for Money8.7
Food and Beverage6.3
Overall Experience8.8

Select topics to read reviews

C
CaidhlaícaCA
Verified booking
couple
Standard Room
Stayed in Apr 13, 2026

"Great. All the staff were lovely, and cleaning staff were fantastic."

10.0

Location was great. 30 seconds from the beach with local amenities just as close. The rooms had great air con, the rooftop pool and lounge area were very relaxing.

Nothing to complain about, wished we could’ve stayed longer! We were very sad leaving

Helpful?
Y
Yoshi000usUS
Verified booking
couple
Standard Room
Stayed in Apr 8, 2026

"Good"

6.0

The location is amazing, and the facilities are excellent.

The room was extremely small.

Helpful?
C
ChristopherusUS
Verified booking
extended_group
Standard Room
Stayed in Apr 5, 2026

"Great friendly place to stay in the Romantic Zone"

10.0

This was a great experience at a small Adults only hotel. Beautiful rooftop pool with some shady areas. Staff ware all engaged and friendly with us. Already considering booking another trip to PV

Many rooms face the courtyard.

Helpful?
S
SteelnzNZ
Verified booking
couple
Standard Room
Stayed in Apr 5, 2026

"Exceptional"

10.0

Lovely roof top pool. Shame that the bar was closed.bed

Beds are small but reasonably comfortable. Ok for a short stay or a single traveler. Staff were friendly and helpful.

Helpful?
J
JoanesES
Verified booking
couple
Standard Room
Stayed in Mar 15, 2026

"Very Good"

7.0

La situación en pleno barrio Romántico y a metros de la playa :)

Es bastante ruidoso de noche , no tanto por el ruido de la calle como por el del propio personal que vigila la entrada de noche , que se la pasan hablando entre ellos sin tener en cuenta que todo el hotel es una gran caja de resonancia … avisamos de ello pero no fué muy útil el aviso …

Helpful?
I
IssacharusUS
Verified booking
couple
Standard Room
Stayed in Feb 23, 2026

"Exceptional"

9.0
Helpful?
R
ROCHcaCA
Verified booking
couple
Standard Room
Stayed in Feb 23, 2026

"Exceptional"

9.0

Great breakfast at Los Arcos. Great buffet

Our bathroom was very small.my wife and I could not be other at the same time

Helpful?
M
Marc-AndrecaCA
Verified booking
couple
Standard Room
Stayed in Feb 22, 2026

"Excellent"

8.0

Close to everything in the Zona Romantica.

N/A

Helpful?
P
PierrettecaCA
Verified booking
couple
Standard Room
Stayed in Jan 30, 2026

"Plaisant, belle piscine sur le toit. Emplacement."

8.0

La proximité de la plage et la zona romantica.

Le bruit de la machinerie dns la chambre.

Helpful?
H
HernánmxMX
Verified booking
couple
Standard Room
Stayed in Jan 26, 2026

"Volvería, dependiendo de la habitación."

8.0

La ubicación, a una cuadra de la playa y cerca de muchos restaurantes, tiendas, supermercados y parques, plazas, etc. Cerca de todo, en una zona muy caminable. La atención del personal, excelente, especialmente las personas del aseo. Habitaciones con refri y buen AC. Los desayunos buffet y la atención en el hotel Los Arcos, al frente del mar. Un rooftop tranquilo con alberquita, camastros y vista decente.

La habitación que me asignaron de entrada era traumática y claustrofóbica, sin salida, ventana o entrada de luz por ningún lado, tipo cárcel. Tuve que pagar extra para hacer upgrade a una más amplia y que tuviera al menos ventana hacia afuera o el exterior. El precio de las habitaciones me pareció un poco elevado para lo que obtienes. De nada sirve reservar con meses de anticipación para que te toque una buena habitación, si llegas tarde, te dan el tugurio o el cuarto de San Alejo.

Helpful?