Imperial Hotel

Deceptive advertising and misleading policies. This is a warning for future customers of this hotel. Despite marketing the Christmas 2025 package as cancellable prior to December 1st on their marketing materials, they are refusing to honor both the marketing terms on their website and also the booking confirmation sent to myself (attached to this review) resulting in a likely lengthy dispute process. What is particularly insulting is that the hotel, having been shown the discrepancies in their online terms, changed them and are now denying that there has been any change despite the previous terms still being available on the Internet Wayback Machine. I would be very wary in giving this hotel any business with deceptive practices such as these.

€410 for a room directly above the bar, everything in the room is rattling with the boom of the music downstairs, its like being in a muffled bar - it's truly awful

I really didnt want to leave a negative review but I felt like I wasn't left a choice. Here's my positives, the hotels location is great and the staff we encountered were lovely. The breakfast was really good. The not so good parts, the room was average a few stains on the carpet, bedside lamps were far to big for the bedside lockers, the ensuite was dated with a small bath and an awkward shower head angle but all of them points you could possibly over look even after paying €240 for a Sunday night. What we can't overlook was the location of the bedroom it was situated directly over the area where empty glasses are brought out and kegs are brought in. From before 5am we were woken by the very loud noise of bins of empty glass been rolled out into the courtyard then a bin lorry coming to collect them and when that was over the kegs arrived, it all stayed going until after 7am. This meant we only had gotten 3.5 hours. What has made me write this review is the fact I mentioned on checkout our experience and suggested that room sould not be sold on a Sunday night if this is the case every Monday morning. My concerns were wrote down but I didn't hear anymore. Two weeks later I was sent an email to review our stay which I did and mentioned again what I had said on check out and still I haven't heard anything back from the hotel. So a word of warning if your planning on staying here make sure your not allocated room 208 on a Sunday night!

A little business and a little pleasure !! Mainly shopping in Cork , a great hotel certainly when staying g in the City , also which makes it so special, we have been travelling to the imperial for years & even though it has changed hands some staff are still there and recognise you by name ! That’s just so good .. and a real personal touch which should be bottled ..I even met a tv personality Harrison Gardner who kindly stopped for a photo Anne Biddys Good Luck Horse Shoes

Wonderful hotel. Staff were amazing. Bar is fantastic.

Lovely hotel.

Upon arrival, unpaid for the breakfast for 4 people as my husband and I were traveling with friends. At breakfast the next day, we were questioned by the matre d regarding paying for breakfast and I replied I did already. The next day it was the same thing but by the manager who checked us in. After we sat down and were eating, she again approached our friends and said we needed to pay for breakfast Even though I had already told her we had. I mentioned I had a receipt and would find it as proof. She said it wasn't necessary right now it could wait. She left and returned a few minutes later and as I told her I found my receipt, she said no worries, it was already paid....very embarrassing. Then as we returned up tonight rooms after breakfast, both our friends and our room keys had been turned off and this was before 11 am ...we did pay for an additional night so I had to return to the main lobby and had the staff recharge the cards. Again very embarrassing. Finally, the front lobby and breakfast restaurant had a continuous smell of sewerage. Staff said there was nothing they could do. Would not recommend this hotel.

Beautiful rooms with extremely helpful staff. Highly recommend to anyone looking to stay a few nights in Cork.

First room was not clean. We moved to a clearly refurbished room which was much better.

After a very disappointing start to my stay where I was met with a room that was unfit for purpose, I complained and was finally upgraded to one of the best rooms in the hotel. From then on I enjoyed my stay very much. The breakfast was good but the lunches were not. A friend joined me for lunch one day and was disappointed by the quality of the food which she could not eat. She didn't want to make a fuss so did not complain. I had lunch in the restaurant on two days myself but both lunches were very bad. What I ordered was not what was sent to the table. I had to send the two meals back. No properly trained chef could have produced those three meals my friend and I had between us on separate days. I heard many complaints from the other guests about these "doorstep bread slices" which according to everyone were as hard as a rock. The staff as usual were wonderful and made me very welcome. I would like to thank the following for looking after me so well: Anita in the breakfast room, Geraldine in Reception, Marta, the new manager in the dining room, Breda in the Coffee Shop, Anam who looked after my room with care and attention, Ryan and Adrian, the two concierges who were very helpful. I would also like to say Hello to Christie who was on holiday when I was there. I hope you had an enjoyable holiday with your grandchildren.