Extended Stay America Select Suites - Atlanta - Cumberland Mall

Very, very dated property. Faucets leaked, floors dirty, limited bathroom supplies.

No nothing at this place no coffee, no clean sheets or utilities unless your paying extra everyday. If all you want is a bed this is your place if you want coffee, clean sheets, towels, or anything else for a week don't stay here. They don't care at all. Walk to target it's very a mile away.

Excellent staff and convenience

Conveniently located near truest Park about a 20 minute walk . A decent stay for a two-star hotel

My experience started absolutely amazing, Bri was quick and inviting at check in.

What I liked about the property was its location to restaurants. What I did not like about this property was the rooms did NOT look like the online photos. The room old and questionable. We had to stay because we had no other options but would go visit first for updates before booking ever again.

I gave 2 stars only because check-in with Bri was amazing and throughout my stay Jorielle, Shelly, Latoya and a young lady can’t remember her name was great. BUT the manager of that property Beckford tries to be belittling, arrogant and condescending. The first day in the hotel I kill a spider in the room, my partner kill two insects crawling up the wall (roaches). I was ready to change room but because it was late I just cleaned everything with my Clorox disinfectant spray and went to sleep. Second day I woke up to a swollen lip which never happened to me in my life. Immediately went to pharmacy for Benadryl I didn’t report anything because I didn’t think it was the hotel, next day I woke right arm swollen, red. my partner similar red marks inflamed areas on his back. I went down to office reported this and requested and new room, I also called beckford, he stated there was nothing he could do until his exterminators conduct a proper investigation. I said okay, expecting to hear something within 24-48 hours, Heard NOTHING and they booked the room less than 2 day later. When I say the room being rented I assumed I’ll hear something soon, obviously if renting that room they conducted this inspection. Heard NOTHING, called Beckford I said you rented the room, what happen in the inspection. 1st he said they nothing was found after questioning he said the going to have the inspection (He lied) and became angry, rude when I called it out. He replied my issue was not important.

Location

Remodeling at 11pm & 6am with a sander in the bathroom causing loss of sleep. There was no complimentary hand soap bars or anything to wash hands. No one would answer the lobby phone about noise coming from room adjacent.

Aweful

Do not ask to check in earlier, called front desk and had made arrangements but as soon as i arrived they said the room was not ready. Did the upgrade for a room that was ready only to find leaking faucet, broken doors and the fold out couch broken as well. Glad to have stayed one evening only...